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Environmental Services (EVS) Manager
- Philadelphia, Pennsylvania, United States
- Philadelphia, Pennsylvania, United States
Über
The EVS Manager is responsible for overseeing daily operations of the Environmental Services team to ensure a safe, clean, and sanitary environment. This role requires balancing employee supervision with strong client communication, ensuring client needs are consistently met while maintaining compliance with company standards, regulatory requirements, and safety guidelines.
Key Responsibilities- Manage, train, and support EVS employees.
- Ensure proper staffing, scheduling, and adherence to company policies.
- Serve as the primary point of contact for clients.
- Address concerns promptly and ensure expectations for cleanliness and service are consistently met.
- Monitor cleaning and sanitation services for quality.
- Implement improvements to meet client satisfaction and compliance standards.
- Conduct coaching sessions and issue corrective actions.
- Enforce progressive discipline per company policies and labor laws.
- Ensure staff adhere to infection control, OSHA, and safety protocols.
- Provide ongoing training in best practices for environmental services.
- Monitor supply usage, manage inventory, and ensure proper use of equipment.
- Quickly identify and resolve issues affecting service delivery or staff performance.
- Partner with HR, Operations, and facility leadership to align staffing, performance management, and client service initiatives.
- Maintain records on staffing, disciplinary actions, inspections, and client feedback.
- Provide reports to leadership as required.
- Bachelor's degree in Business, Environmental Services, or related field (preferred, not required).
- 35 years of supervisory or management experience in Environmental Services, Healthcare, Hospitality, or Facilities Management.
- Strong knowledge of infection prevention, cleaning protocols, and safety standards.
- Excellent leadership, communication, and conflict resolution skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite and workforce management systems.
- Leadership & Staff Development
- Customer Service & Client Relations
- Discipline & Conflict Resolution
- Operational Efficiency & Quality Control
- Compliance with Safety & Regulatory Standards
- Professional Communication & Accountability
Sprachkenntnisse
- English
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