Environmental Services (EVS) Manager

The EVS Manager is responsible for overseeing daily operations of the Environmental Services team to ensure a safe, clean, and sanitary environment. This role requires balancing employee supervision with strong client communication, ensuring client needs are consistently met while maintaining compliance with company standards, regulatory requirements, and safety guidelines.

• Manage, train, and support EVS employees.
• Ensure proper staffing, scheduling, and adherence to company policies.
• Serve as the primary point of contact for clients.
• Address concerns promptly and ensure expectations for cleanliness and service are consistently met.
• Monitor cleaning and sanitation services for quality.
• Implement improvements to meet client satisfaction and compliance standards.
• Conduct coaching sessions and issue corrective actions.
• Enforce progressive discipline per company policies and labor laws.
• Ensure staff adhere to infection control, OSHA, and safety protocols.
• Provide ongoing training in best practices for environmental services.
• Monitor supply usage, manage inventory, and ensure proper use of equipment.
• Quickly identify and resolve issues affecting service delivery or staff performance.
• Partner with HR, Operations, and facility leadership to align staffing, performance management, and client service initiatives.
• Maintain records on staffing, disciplinary actions, inspections, and client feedback.
• Provide reports to leadership as required.

• Bachelor's degree in Business, Environmental Services, or related field (preferred, not required).
• 35 years of supervisory or management experience in Environmental Services, Healthcare, Hospitality, or Facilities Management.
• Strong knowledge of infection prevention, cleaning protocols, and safety standards.
• Excellent leadership, communication, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and workforce management systems.

• Leadership & Staff Development
• Customer Service & Client Relations
• Discipline & Conflict Resolution
• Operational Efficiency & Quality Control
• Compliance with Safety & Regulatory Standards
• Professional Communication & Accountability