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L2 Desktop SupportZones • New York, New York, United States
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L2 Desktop Support

Zones
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Jetzt Bewerben

Über

Position Overview Term: 9+ months
Location: on‑site in NY, NY
Pay: up to $34/hr
Hours: M‑F Regular Business
What you will do as the L2 Desktop Support
Deskside / Desktop / End User Computer support in a corporate environment
Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support.
Support Mac OS, Windows OS, Microsoft Office 365, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Ability to categorize and prioritize end user support requests and service requests by utilizing the Service Now ticketing system to track tickets and provide up‑to‑date status and information.
Ability to research and follow appropriate KB articles.
Strong Microsoft Office 365 skills (Outlook, Word, and Excel, PowerPoint)
Maintain system configurations and KB documentation; providing updates to articles as needed.
IMAC Support - IT equipment Install/Move/Add/Change/Decommission
Smart Hands supports networking, server, and telecommunications technologies.
Printer and peripheral device support
Physical Inventory management of IT assets including asset auditing.
Provide Executive VIP support as needed.
Support additional corporate and retail locations as needed.
Reimaging computers/hard drives in accordance with customer standards
Taking ownership of issues from end‑to‑end to reach a resolution for all appropriate requests and incidents.
Train and orient staff on use of hardware and software.
Performs other duties as assigned.
What you will bring to the team
Bachelor’s degree from an accredited higher‑education institution and/or seven years relevant experience.
Strong knowledge and experience with Windows and Mac OS X operating systems
Good understanding of Network Infrastructure
Understanding of network, systems and configurations
ITIL Foundation Certification
A+ certification plus one, preferably two, of the following certifications: N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT)
Must be a team player, possess strong communication skill, and possess a strong customer‑centered philosophy.
At least 3 years of experience in desktop support and field services role
Dell Certified Technician for ordering parts through OEM and parts replacement
Strong Apple ISO and mobile support (MDM Support)
Broad understanding of Mac OS Management tools especially JAMF Product Suite
Experience in operating system deployment (SCCM and macOS 10.15 or later)
Need to work from office all 5 days a week with a couple of exceptions.
Benefits Comprehensive benefits package including medical coverage, state‑mandated sick leave, and other benefits designed to support well‑being and work‑life balance.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States.
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  • New York, New York, United States

Sprachkenntnisse

  • English
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