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Information Technology Support Technician
- Florence, South Carolina, United States
- Florence, South Carolina, United States
Über
Knowledge and experience with Windows OS
Manage desktop device (hardware, software and connectivity) incidents through to resolution
Manage IMAC and desk‑side support services
Manage hard and soft break‑fix services for laptops and desktops
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field‑user) devices for their entire lifecycle, including remote management using appropriate tools
Support, manage, optimize and maintain the configuration and installation of desktops, including patch updates, hardware replacements, with spares provided by vendor
Experience with service‑management tools – e.g., ServiceNow
Experience with SCCM (System Center Configuration Manager) and Intune
Good expertise on EUC tools, remote‑support tools, MS Office and Outlook
Preferable to understand Lync, VPN and mobile‑device support
Analyze Service Desk calls for desktop devices and incident data to identify and advise customers of potential user‑training requirements and automation opportunities
Ensure that each desktop device is installed with the appropriate desktop image
Monitor security profiles and anti‑virus software on all desktop devices and take appropriate action when non‑compliance with security requirements occurs
Provide VIP support for desk‑side issues per contract and be point of contact at the site for all IT‑related issues when no other IT support team is available (e.g., MI calls)
Good to have knowledge of Active Directory and smart‑hands and feet support
Good to have knowledge and experience supporting MAC devices and tablets
Administration of printers and scanners
Troubleshoot and resolve issues related to Active Directory and SCCM (System Center Configuration Manager)
Deploy, manage and maintain software packages, updates and patches using SCCM
Monitor software distribution and handle inventory and reporting
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Sprachkenntnisse
- English
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