Information Technology Support TechnicianInfillion • Los Angeles, California, United States
Information Technology Support Technician
Infillion
- Los Angeles, California, United States
- Los Angeles, California, United States
Über
We own and operate brands such as MediaMath, TrueX, Gimbal, InStadium, and Analytiks.ai and have been recognized as one of Fast Company’s Most Innovative Companies of 2024.
About the Role We are looking for an experienced IT Support Technician to provide technology support across our offices (Los Angeles, New York, Chicago, Seattle, and Ohio) and remote workforce.
The role requires a 3:1 macOS‑to‑Windows environment and a SOC 2‑compliant, cloud‑first culture.
The ideal candidate thrives in a fast‑paced environment, has excellent troubleshooting skills, and is comfortable operating within a compliance‑heavy setting.
Responsibilities
Provide in‑office and remote support for macOS and Windows devices
Troubleshoot and maintain laptops, networking, AV/office equipment, and peripherals
Manage employee onboarding/offboarding, including provisioning hardware, SaaS access, and training
Manage identity and access with Okta (primary SSO), Google Workspace, and Active Directory; experience with OneLogin or JumpCloud is a plus
Deploy and manage devices with Mosyle (macOS) and JumpCloud (Windows); experience with Intune or Jamf is highly transferable
Support collaboration platforms: Slack, Zoom, Asana, Atlassian (Jira/Confluence), Adobe Creative Suite, Dropbox
Maintain accurate asset inventory and assist with SOC 2 compliance (documentation, access reviews, audits)
Create and maintain IT knowledge base articles and user guides
Partner with Security, Legal, and DevOps teams to ensure systems meet compliance and security best practices
Qualifications
Bachelor’s Degree in Computer Science, Information Systems, or equivalent professional experience
3+ years of IT support experience in a corporate environment
Experience supporting IT operations in SOC 2 or other compliance‑heavy environments
Background in SaaS‑heavy organizations (ad tech, media, or startup environments preferred)
Strong expertise in macOS and Windows troubleshooting, imaging, and lifecycle management
Experience with modern MDM platforms: Mosyle (macOS) and JumpCloud (Windows); Intune, Jamf, or similar tools are a plus
Okta SSO administration (identity lifecycle, MFA, provisioning); experience with OneLogin or JumpCloud is welcome
Google Workspace and Microsoft 365 administration
Active Directory (Azure AD and on‑prem)
Ticketing systems: Freshservice, Jira Service Desk, or similar
Familiarity with endpoint security tools (e.g., CrowdStrike)
Strong communication, documentation, and interpersonal skills; capable of supporting executives as well as general staff
Well‑organized, detail‑oriented, proactive, and self‑motivated; thrives in a fast‑paced, dynamic environment
Benefits & Perks
Base salary $70,000 – $90,000
100% company‑paid health, dental, and vision coverage for you and your dependents, plus life insurance and disability coverage
Unlimited paid time off – we trust your discretion
Profit sharing, bonuses, and equity opportunities
401(k) plan with company match
Cell phone reimbursement
Inclusive and diverse workplace; equal opportunity employer
Infillion is an equal‑opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
We are committed to an inclusive and diverse work environment.
Seniority Level Associate
Employment Type Full‑time
Job Function Information Technology
Industries Advertising Services
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Sprachkenntnisse
- English
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