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Tech Program Manager - Enterprise Programs
- San Francisco, California, United States
- San Francisco, California, United States
Über
We are seeking a Program Manager to lead large, cross-functional enterprise programs within our Technology team. This role requires strong delivery ownership across complex system landscapes, a clear approach to execution, and deep partnership with Product and Delivery leaders.
Key Responsibilities:- Drive end-to-end delivery of enterprise programs with clear, milestone-driven plans, risk management, and stakeholder alignment.
- Own program financials: forecast, track actuals, manage budget, and flag risks early.
- Collaborate cross-functionally to resolve issues, escalate appropriately, and maintain schedule and cost alignment.
- Navigate ambiguity, time-box decisions, and hold leaders accountable for timely input.
- Define and execute pre/post-implementation plans, including quality control and communication strategies.
- Manage a bundle of dotted-line Project Managers supporting various workstreams. Provide guidance and mentorship to ensure program-wide alignment and execution excellence.
- Act as a Principal TPM and coach to other PMs, helping them resolve blockers, strengthen delivery discipline, and elevate project success outcomes.
- Independently manage programs without dedicated PM support when needed.
- Produce accurate, actionable status reports (Scope, Schedule, Cost), clearly outlining issues, owners, and resolution timelines.
- Engage third-party vendors in partnership with Product, VMO, and Delivery teams; support SOW creation and vendor management.
- Anticipate program interdependence and strategic risks, coordinate mitigations.
- Champion program execution best practices using established PM tools and methodologies.
- Lead and motivate high-performing, cross-functional teams, foster collaboration across engineering, QA, product, and architecture.
- Retail domain experience strongly preferred, with proven ability to work across diverse business areas such as eCommerce, Order Management, Finance, and third-party integrations.
- Bachelors or masters degree, or equivalent practical experience.
- 10+ years of relevant experience in Program Management, leading large-scale, cross-functional initiatives.
- Demonstrated success integrating systems across multi-platform and complex technical environments.
- Proven track record in creating and managing comprehensive program plans, aligning multiple teams and dependencies.
- Expert-level proficiency with project management methodologies and tools, including Jira throughout the software development lifecycle.
- Skilled in estimating, budgeting, story development, technical analysis, and defect tracking.
- Strong ability to track and analyze project metrics and trends to drive execution and improvement.
- Comfortable discussing technical concepts, evaluating trade-offs, and collaborating with cross-functional stakeholders.
- Excellent communication, facilitation, collaboration, and influencing skills.
- Highly analytical, with a strong bias for data-driven decision making and prioritization.
- Execution-focused, hands-on leader with a roll up your sleeves mentality to get things done.
Required Skills: Must have any type of retail experience, someone senior with at least 7+ years of program manager experience (within retail is preferred), any type of budget planning and tracking experience, and must have the program manager title!
Sprachkenntnisse
- English
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