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Information Technology Manager
- Dublin, California, United States
- Dublin, California, United States
Über
“IT Manager”
role in
“Dublin, CA (Hybrid)”
with one of our industry-leading clients. This is a long-term opportunity, with competitive pay, and the team is actively scheduling interviews.
Location Dublin, CA (Hybrid)
Employment Type W2 Contract
Rate $65 - 70/Hour
Must have
Microsoft Teams and manager experience
Manager, IT - Unified Communications (Microsoft Teams & Audio Video Conferencing).
Role Summary The Manager, IT - Unified Communications is responsible for the strategy, delivery, and operational support of Microsoft Teams and enterprise audio/video conferencing services across the organization. This role owns Teams meetings, voice, conferencing rooms, and AV platforms, ensuring reliable, secure, and high quality collaboration experiences for end users and executives. The manager leads a small team and partners closely with IT, Facilities, Security, and business leaders to support hybrid work at scale.
Key Responsibilities
Own the administration and lifecycle management of Microsoft Teams, including meetings, policies, voice, and integration with conferencing technologies
Lead adoption, optimization, and ongoing enhancements of Teams audio/video services, including conference room experiences (e.g., Teams Rooms)
Partner with security and compliance teams to ensure Teams configurations align with corporate policies and regulatory requirements.
Oversee enterprise audio/video conferencing infrastructure, including Teams, Zoom, WebEx, and room based AV systems (Poly Preferred?)
Ensure high availability, performance monitoring, and proactive issue resolution for executive and business critical meetings
Coordinate with Facilities and vendors on conference room standards, upgrades, and new builds.
Operational Leadership
Lead and mentor a team responsible for UC and AV support (L1/L2/L3), including performance management and skills development
Own vendor relationships, contracts, and licensing related to conferencing and collaboration platform
Develop and enforce standards, documentation, and best practices for conferencing technologies.
Strategy, Reporting & Continuous Improvement
Define the roadmap for collaboration and AV services, aligned to hybrid work and business strategy
Track usage, performance metrics, and user satisfaction; report trends and recommendations to senior IT leadership
Stay current on emerging collaboration and AV technologies and recommend innovations where appropriate.
Required Qualifications
8+ years of experience in Unified Communications, Collaboration Platforms, or AV Services, with manager level responsibility
Strong hands on knowledge of Microsoft Teams, including meetings, voice, and conferencing capabilities
Experience managing enterprise audio/video conferencing environments, vendors, and support teams
Working understanding of networking, AV hardware, codecs, and collaboration room technology.
Preferred Qualifications
Experience supporting executive level or high visibility conferencing environments
Prior ownership of Teams Rooms, large conference spaces, or hybrid workplace initiatives
Microsoft Teams or Unified Communications certifications (preferred, not required).
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Sprachkenntnisse
- English
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