Information Technology Manager
Kai
- San Jose, Arizona, United States
- San Jose, Arizona, United States
Über
Proven: We've earned the trust of Fortune 500 and Global 1000 companies, and we're just getting started. Their confidence in Kai reflects what we've built: an AI-powered cybersecurity platform that performs at the scale and speed the enterprise demands.
Experienced founders: Our founding team consists of second-time entrepreneurs, each with over 20 years of experience in the cybersecurity industry. Their proven expertise and vision drive our ambitious goals.
World‑class leadership team: Our Heads of AI, Engineering, and Product bring extensive experience from some of the world’s most influential companies, ensuring top‑tier mentorship, direction, and vision.
Frontier AI Applied Research Team: Our researchers operate at the leading edge of agentic AI systems, translating breakthrough capabilities into real‑world cybersecurity applications.
Generous compensation: We offer highly competitive salaries, equity options, and a supportive work environment. Your contributions will be valued and rewarded as we grow together.
The Role We are looking for an IT Manager who has done this before — built a professional IT program from near zero in a startup environment and grown it into something scalable, secure, and reliable.
This is not a maintenance role. You will own the entire IT function, define the processes, fix the gaps, and build the infrastructure that scales with the company. The person who joins now will shape how IT operates at Kai, not inherit someone else's playbook.
Responsibilities Corporate IT Operations
Own the day-to-day health, reliability, and efficiency of the company's internal IT environment
Administer and optimize the Microsoft 365 tenant, including Outlook, Teams, SharePoint, OneDrive, and associated services
Manage Microsoft Entra ID (Azure AD), including user provisioning, group policies, conditional access, MFA enforcement, SSO configurations, and app registrations
Maintain and continuously improve Jamf Pro MDM policies, configuration profiles, update policies, compliance baselines, and automated workflows across the macOS fleet
Support Enterprise Security with corporate IT security posture hardening — working hand‑in‑glove with the Security team
Own network and office IT infrastructure, including Wi‑Fi, VPN, and related tooling
IT Asset Management
Maintain a complete, accurate inventory of all hardware and software assets across the organization
Manage the full hardware lifecycle — procurement, registration, deployment, refresh, and secure disposal of MacBooks and peripherals
Administer software license tracking and ensure compliance across all SaaS and on-premise tools
Develop and enforce policies for asset assignment, use, and return
Hardware & Software Procurement
Evaluate, recommend, and procure IT hardware (MacBooks, accessories, AV/conferencing equipment) and software licenses
Manage vendor relationships and ensure cost‑effective procurement aligned with budget
Partner with Finance on purchase orders, budgeting, and IT spend forecasting
Vet and onboard new software tools in coordination with Security and Legal teams
Employee Onboarding & Offboarding
Design and own a seamless, repeatable IT onboarding experience — from hardware provisioning and Jamf enrollment to M365 account setup, Entra ID provisioning, and access grants
Partner with HR and department leads to ensure new hires are fully equipped and productive on Day1
Execute thorough, auditable offboarding procedures, including timely account deprovisioning in Entra ID, MDM unenrollment, hardware retrieval, and license reclamation
Maintain and improve runbooks and checklists for both workflows
IT Help Desk
Serve as the primary escalation point for IT support, handling hardware, software, connectivity, and account‑related issues
Define SLAs for help desk response and resolution, and track performance against them
Build and maintain a self‑service knowledge base to reduce repeat ticket volume and empower employees
Evaluate and implement a ticketing/ITSM platform if not already in place
Must Haves
An ownership mentality that places the well‑being of the company, our customers, and teammates at the forefront of everything the role does
Startup experience and hustle — preferably a successful zero‑to‑one environment
7+ years of IT experience, with at least 2 years in an IT Manager or Senior IT Administrator role
Deep, hands‑on expertise with Jamf Pro — configuration profiles, policies, smart groups, patch management, and zero‑touch deployment
Strong proficiency in Microsoft 365 administration: Exchange Online, Teams, SharePoint, Intune, and licensing management
Solid experience with Microsoft Entra ID (Azure AD): SSO, conditional access, MFA, RBAC, and application provisioning
Demonstrated experience managing a macOS‑first endpoint environment
Experience owning IT asset management programs and procurement processes
Strong understanding of IT security principles, endpoint hardening, and least‑privilege access
Proven ability to build and document scalable IT processes and runbooks
Excellent communication skills and a customer service orientation toward employees
Nice to Haves
Familiarity with compliance frameworks such as SOC2, ISO27001, or FedRAMP as they apply to corporate IT
Experience with Zero Trust Network Access (ZTNA) frameworks and context‑aware access platforms (e.g., Zscaler, Cloudflare Access, or equivalent)
Experience with privileged access management (PAM) tools (e.g., CyberArk, BeyondTrust, or equivalent)
Experience rolling out AI productivity tools (e.g., Claude, Microsoft Copilot, or equivalent), including policy development and user training
Experience with ITSM/ticketing platforms (e.g., Jira Service Management, Zendesk, or similar)
Scripting or automation experience (Bash, Python, or PowerShell) for IT workflow automation
Relevant certifications: Jamf Certified Admin, Microsoft365 Certified: Administrator Expert, CompTIA Security+, ITIL Foundation, or equivalent
Why Join the Mission
Build from zero — define the IT function, own the program, set the standard
Be a plank owner in building an AI‑native IT function inside an AI‑native security company with little to no technical debt
Work hand‑in‑glove with the Security team in an environment where IT and security are deeply integrated
A company that invests in your growth — budget for conferences, certifications, and continuing education
If Kai succeeds, this role is a career‑defining opportunity
Work Location This is a 5-day-a-week in‑office role based in North San Jose, CA.
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Sprachkenntnisse
- English
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