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CRM Systems Administrator (remote potential)
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
Über
Position Purpose
The CRM Administrator is responsible for implementing and maintaining customer relationship management (CRM) software and related systems to provide a user-friendly experience for students and the backend functionality required by Admissions and Marketing staff, while helping to supply the data needs of management and senior leadership.
Responsibilities
Maintain and manage the configuration of CRM software
Conduct change reviews to analyze the impact and proposed configuration changes and mitigate risk
Analyze business processes and design solutions using existing software platforms
Troubleshoot errors related to the CRM and integrations with other systems
Train users on how to use the CRM software
Create user accounts and manage access to the CRM
Create and modify dashboards, reports, forms, and email templates
Create and update documentation of data flows, processes, and procedures
Measure and maintain data quality in the CRM
Maintain email deliverability by monitoring domain reputation and overseeing mass‑mailing practices
Add or update content in validation tables in accordance with planned changes
Create and modify lead assignment rules and other automation workflows
Required Qualifications
Bachelor’s degree in computer science or IT-related field. Other majors will be considered with demonstrated technical experience
3+ years’ related experience
Ability to understand complex IT systems
Knowledge of Excel and the Microsoft Office suite
Knowledge of HTML and CSS
Ability to work both independently and as part of a team
Solid troubleshooting skills
Strong verbal and written communication skills
Ability to adapt to changes in priorities and tasks
Attention to detail and the ability to effectively organize and prioritize tasks and requests
Preferred Qualifications
Familiarity with email deliverability
Familiarity with SQL
EEO Statement New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran’s status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.
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Sprachkenntnisse
- English
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