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Desktop Support Analyst IOttobock • Austin, Texas, United States
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Desktop Support Analyst I

Ottobock
  • US
    Austin, Texas, United States
  • US
    Austin, Texas, United States
Jetzt Bewerben

Über

Location Austin, TX, US, 78758
Contract Type Temporary
Employment Scope Full-time
Summary Statement We have a great opportunity for a Desktop Support Analyst to join our team onsite in Austin, TX!
Duties & Responsibilities
Perform day to day IT support for the business according to service level targets and objectives.
Investigate user problems, identify sources, determine possible solutions, test and implement those solutions.
Identify and recommend proactive system and application enhancements for business improvements with a cost‑benefit approach.
Perform software and application installation and upgrades.
Troubleshoot computers and applications to identify and correct malfunctions and other operational difficulties.
Track, prioritize and document requests using a support desk ticket system.
Administer phone systems including hardware, softphone, voicemail and cellular.
Develop and conduct training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
Work as a team member with other technical staff.
Maintain confidentiality with respect to information processed, stored, or accessed by the network.
Document all aspects of work including network problems and resolutions for future reference.
Other duties as assigned.
Qualifications
High school diploma or equivalent; two to four years of degree preferred. Additional training or certifications desired.
Recent experience in an information technology support role.
Ability to install, configure and maintain business computers, networks, and related hardware and software.
Strong knowledge of computer and/or network security systems, applications, procedures, and techniques.
Ability to identify and resolve computer system malfunctions and operational problems.
Skill in organizing resources and establishing priorities.
Strong interpersonal skills to work with clients.
“Can do” attitude, good listening skills, ability to work well in a team, self‑starter, and analytical problem‑solving ability.
Benefits
Medical
Vision
Health savings accounts with employer contribution
Flexible spending account options
Company‑paid life insurance policy
Paid time off
Company holidays
Floating holidays
100% company‑paid short & long‑term disability
401(k) match up to 3.5%
Paid parental leave
Diversity at Ottobock We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications—regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.
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  • Austin, Texas, United States

Sprachkenntnisse

  • English
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