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Commercial Application Support Business AnalystDexian DISYS • Jacksonville, Florida, United States
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Commercial Application Support Business Analyst

Dexian DISYS
  • US
    Jacksonville, Florida, United States
  • US
    Jacksonville, Florida, United States
Jetzt Bewerben

Über

Job Title: Commercial Application Support Business Analyst
Location: Brooklyn, OH
Job Type: Onsite
Overview We are seeking a detail‑oriented and proactive Commercial Application Support Business Analyst to support and enhance critical business applications in a fast‑paced corporate environment. This role is ideal for a professional who enjoys solving operational challenges, analyzing complex data, and collaborating across teams to drive process improvements and business efficiency. As part of the operations and technology support function, you will work closely with stakeholders, end users, and technical teams to ensure business applications operate effectively while identifying opportunities for optimization and continuous improvement.
Key Responsibilities
Provide application support for core commercial and operational business systems
Analyze business processes, system workflows, and operational data to identify improvement opportunities
Manage and troubleshoot application issues, escalating when necessary and ensuring timely resolution
Conduct root cause analysis and support incident/problem management activities
Gather, document, and implement business and technical requirements with high accuracy
Collaborate with cross‑functional teams including operations, technology, compliance, and business stakeholders
Support change management initiatives, system enhancements, and process improvement projects
Monitor application performance and assist with reporting, metrics, and operational dashboards
Utilize tools such as MS Excel, Access, Jira, and data visualization techniques to manage and interpret large datasets
Maintain documentation related to processes, procedures, workflows, and support activities
Participate in testing, validation, and implementation of application updates and enhancements
Required Qualifications
Excellent written and verbal communication skills
Strong analytical thinking and decision‑making capabilities
Exceptional attention to detail and organizational skills
Proficiency with Windows systems and MS Office applications, especially Excel and Access
Experience creating pivots, graphs, and data visualizations for reporting and analysis
Experience using Jira or similar project‑management/ticketing tools
Ability to manage and analyze large datasets effectively
Strong documentation and requirements‑management skills
Demonstrated experience supporting operational change initiatives
Ability to facilitate issue resolution and perform root cause analysis
Strong stakeholder management and collaboration skills
Understanding of business data analysis, operational processes, and risk management principles
Preferred Qualifications
Bachelor's Degree or equivalent professional experience
Experience in application support, business analysis, or related corporate environments
Experience with technical troubleshooting and production application support
Familiarity with back‑office banking operations and transaction processing environments
Exposure to 2nd and 3rd line support models
Knowledge of compliance standards and operational controls
Awareness of industry trends related to operational technology and process improvement
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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  • Jacksonville, Florida, United States

Sprachkenntnisse

  • English
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