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Desktop Support Analyst IARBOC • Middlebury, Indiana, United States
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Desktop Support Analyst I

ARBOC
  • US
    Middlebury, Indiana, United States
  • US
    Middlebury, Indiana, United States
Jetzt Bewerben

Über

ESSENTIAL FUNCTIONS: Helpdesk
Provide Tier 1 support of desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile devices, remote connectivity, and other relevant technology (Basic troubleshooting/triaging)
Participate in the NFI Group Helpdesk call center queue for receive support calls as scheduled
Triage - Document, track, and eskate all service and problem requests via tracking tool
Manage NFI Group user accounts using the appropriate processes and procedures
Provide onsite support to various local facilities as required
Hardware and Software
Process requests for new software and hardware
Responsible for assisting with MAC (Move/Add/Change) requests for hardware
Ensure accuracy of Asset Management system with current and up-to-date information on hardware and software
General
Maintain an organized and safe working environment (comply with Operational Excellence and 5S)
Maintain a professional and respectful work environment
Complies with customer service best practices and excellence
Perform other duties as assigned
ADDITIONAL RESPONSIBILITIES:
Comply with all occupational safety and health rules and regulations approved by the local Country, State and Province, NFI Group management, the safety committee and Union partners
Comply with all Environmental Management Systems certification and Occupational Safety and Health certification achieved by NFI Group
Other duties as assigned.
Education
Post Secondary Education in IT or equivalent training and experience
Experience / Knowledge
Excellent Customer Service Skills
Strong Organizational Skills
0-2 Years experience in a related field
Specific Job Skills
PC/Peripheral Repairs and Troubleshooting
Strong phone, verbal, and written communication skills
Equipment / Machines Used
Desktop/Laptop Hardware
Printers & Copiers
Mobile Devices
Telephones and Peripherals
Travel Estimated 5 days a year for training or service in another location
Physical Activity / Requirements
Able to Lift and carry approximately 50 pounds
Ability to traverse stairs to and from the office, shop and warehouse areas
Benefits:
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
#J-18808-Ljbffr
  • Middlebury, Indiana, United States

Sprachkenntnisse

  • English
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