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Information Technology Manager
- St. Petersburg, Florida, United States
- St. Petersburg, Florida, United States
Über
Essential Duties And Responsibilities
Define, develop, and implement a department strategy that contributes to the business strategic direction.
Develop and communicate an understanding of the business strategy as it pertains to other IT departments.
Understand and communicate business strategy and develop application and technical infrastructure to support this strategy.
Deliver IT services in line with business requirements to internal customers, standardize platforms, and ensure hardware/software/solution meets baseline compliance and implementation standards.
Financial management and cost‑center management; forecasting of costs and management of IT financials for your IT cost center including variance analysis.
Manage assets, capital costs, and prepare ROI‑related documentation and business cases.
Prepare and analyze financial data and results.
Create action plans as needed.
Responsibility for financial forecasting and cost management of group IT function.
Identify creative ways to reduce cost by streamlining processes and systems, including modification of responsibilities, consolidation of tasks, elimination of non‑value added processes, or complete re‑engineering of processes and systems.
Account for the overall provision of an end‑to‑end IT service across agreed services.
Account for driving the IT service agenda and for facilitating and implementing IT service improvements across the business.
Communicate and manage operational IT service issues.
Collaborate with internal IT teams to effectively deliver services to end users.
Identify, track, and manage key operational risks to the service, providing strong coordination with the business, IT, and operational risk. High attention given to business continuity, IT audit requirements, and software compliance.
Drive metrics management and performance of IT support and services with a focus on a data‑driven continuous improvement approach.
Participate in the exchange of ideas and information across the global IT organization to help drive standardization and sharing of best practice initiatives.
Collaborate with and understand the needs of internal/external customers from a business process and product perspective to help drive key IT solutions for operational efficiencies.
Account for the accurate and timely delivery of monthly reporting to the business regarding IT service performance, including service trends, improvement activity, and SLA attainment.
Account for the provision of a reliable and stable service that meets the customer’s needs and is sustainable.
Build a clear understanding of the service requirements of the business.
Support the incident management process by clearly articulating business impact during major incidents and driving completion of corrective actions and problem management activities.
Drive awareness of change management activity for high‑category services, ensuring that the business impact of changes is understood and risks to business processing are highlighted.
Determine and provide clear documentation of change activity requirements and ensure compliance with risk management protocols.
Additional Leadership and Staffing Responsibilities
Select, develop, and evaluate personnel to ensure efficient operation of the IT function.
Coordinate work schedules, priorities, and performance management of IT personnel.
Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
Work effectively under pressure with constantly changing priorities and deadlines.
Understand and embrace the global IT strategic direction.
Adhere to all safety and health rules and regulations associated with this position and as directed by superiors.
Enforce and follow all procedures and policies within IT and the company.
Participate in internal audit programs and drive non‑conformance issues to conclusion.
Apply project management as required.
Perform other duties and responsibilities as assigned.
Knowledge Requirements
Proven success in project management of region and/or global related projects.
Ability to participate in projects to ensure regional/global readiness.
ITIL process management knowledge to ensure compliance and use of global, regional, and/or site‑defined processes.
Experience in ensuring processes and people are in place to support area of responsibility.
Experience in the management and participation of greenfield and merger related duties within a region, across regions, or globally.
Understanding of licensing and contracts.
Working knowledge of security team requirements, including patching and deviations.
Ability to work effectively under pressure with constantly changing priorities and deadlines.
Proficiency in use of personal computers, Microsoft Office products (Excel, Word, PowerPoint), and e‑mail skills.
Basic knowledge of open‑source solutions.
Education & Experience Requirements
Bachelor’s degree in Computer Science or Management Information Technology.
6 to 8 years of experience in a relevant Jabil IT position or equivalent external work experience, including at least 5 years in a supervisory or management role within an Information Technology department.
ITIL Foundation Certification preferred.
Or an equivalent combination of education, training, or experience.
Working Conditions
Regular business hours. Some additional hours may be required.
Travel requirements: Domestic and/or international, up to 50%.
Climate‑controlled office environment during normal business hours.
Physical Requirements Sitting, walking, and standing are required. No unusual hearing or vision demands are specified. Employees should not attempt to lift, pull, or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing, or pulling in an awkward position.
Equal Employment Opportunity Statement Jabil is an Equal Opportunity Employer. We value diversity and are committed to providing equitable opportunities for all employees and applicants.
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Sprachkenntnisse
- English
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