Information Technology ManagerMusic Serving the Word Ministries • Scottsdale, Arizona, United States
Information Technology Manager
Music Serving the Word Ministries
- Scottsdale, Arizona, United States
- Scottsdale, Arizona, United States
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Organization: Music Serving the Word Ministries (MSW)
Location: Ravenscroft - 8445 E Hartford Dr, Scottsdale, AZ 85255
Job Type: Full-Time
Commute Style: Onsite
Position Summary The Information Technology Manager is responsible for leading and advancing the organization’s overall technology strategy, operations, cybersecurity posture, and user support services. This role oversees IT staff, manages enterprise systems and vendor relationships, supports classroom (MPR) and event technology, and ensures reliable infrastructure, data governance, and regulatory compliance. The position serves as both a strategic leader and hands‑on technical expert, driving operational efficiency, technology innovation, cybersecurity readiness, and cross‑departmental collaboration to support the mission and long‑term goals of Music Serving the Word.
Duties and Responsibilities Leadership & Staff Management
Lead and manage an IT Specialists whose responsibilities include Monday.com integration and projects, system administration, Tier I support, and project implementation
Create and implement professional development opportunities for IT Specialists
Navigate competing priorities and make strategic decisions to further MSW goals
Execute existing operational and strategic plans and participate in the creation of future operational and strategic plans
Serve as lead project manager for all technology projects, successfully prioritizing project backlog and resource allocation
Work with various department leaders to plan and execute improved usage of existing technology and software
Maximize efficiency and productivity through process analysis, interdepartmental collaboration, software implementation, process diagramming, and technical documentation
Continually evaluate industry best practices against internal systems, future needs, and budget realities
IT Support & End-User Services
Act as Tier II support for staff and guests experiencing issues with technology, conference technology, computers, software, permissions, account credentials, and multi‑factor authentication
Manage internal service requests related to hardware, software, and permissions issues
Configure and deploy computer workstations, including domain enrollment, configuration of settings, and setup of peripherals
Onboard and offboard employees from an IT systems perspective
Act as the subject matter expert for Music Serving the Word software and hardware systems
Online Technology
Oversee Zoom, Teams, and Google platforms for remote course delivery and conferencing
Maintain and support classroom (MPR) and conference room technology for instructional delivery
Cybersecurity, Risk Management & Compliance
Oversee cybersecurity initiatives and overall security posture, including incident response and breach investigation
Train staff on cybersecurity awareness, phishing prevention, and password hygiene through training materials and phishing simulations
Regularly test and maintain backup systems, disaster recovery plans, and business continuity plans
Oversee privacy and data governance initiatives to ensure compliance with FERPA, CCPA, GDPR, CAN-SPAM, and industry standards
Ensure PCI compliance and train staff on secure credit card processing practices
Manage access control and serve as primary administrator for the organization’s Microsoft and Google environment
Infrastructure, Systems, & Technology Operations
Ensure all IT infrastructure components are properly maintained and refreshed according to lifecycle standards
Manage new hardware and software implementations and upgrades
Maintain inventory control and execute proactive equipment replacement plans
Manage hardware lifecycle processes, including secure disposal and recycling
Work with the MSP to monitor daily technology operations and support organizational goals
Collaborate with the MSP to proactively plan IT upgrades, cybersecurity improvements, and strategic initiatives
Regularly audit and test IT inventory, computers, and AV equipment
Audio/Visual & Event Technology
Oversee and proactively maintain office and classroom technology, including projectors, TVs, microphones, speakers, and screencasting systems
Oversee, maintain, and support AV, computer, lighting, and presentation systems for events in the MPR and conference rooms
Ensure technology systems for conferences, and ministry events operate effectively and reliably
Vendor & Contract Management
Serve as the primary point of contact for IT vendors and internal stakeholders
Professionally communicate with vendors regarding contracts, performance concerns, disputes, and relationship management
Negotiate vendor contracts and renewals
Budgeting & Strategic Planning
Develop and manage the ministry’s annual technology budget, with attention to implementation and cash flow management
Evaluate technology investments and resource allocation in alignment with organizational strategy and operational goals
Data Management & Documentation
Document software policies, procedures, data standards, workflows, and change management processes
Maintain databases, APIs, data visualization tools, regression analyses, and forecasting systems to support data-driven decision making
Ensure accurate, timely, and reliable organizational reporting and analytics
Regulatory & Copyright Compliance
Ensure compliance with copyright laws related to displaying copyrighted materials during events
Maintain CCLI coverage and manage song usage reporting requirements
Requirements Required Experience/Skills
Demonstrate a high degree of institutional loyalty and the capability of protecting the confidentiality of sensitive matters related to the institution
Firm grasp of IT operational best practices
Strong understanding of Mac and Windows OS
Strong documentation skills
Strong negotiation skills
Ability to pay attention to very fine details
Experience leading and executing large-scale IT projects
Previous project management experience
Previous experience managing equipment lifecycle
Previous experience managing vendor lifecycle
Previous experience with LMSs, CRMs, and SISs
5 years of working IT experience
1-2 years of managing and leading employees
Excellent technical skills, including mastery of MS Office suite (Excel, Word, PowerPoint, Bookings, SharePoint, etc.), proficient-level web capabilities (HTML, CSS, WordPress, etc.), and an aptitude for learning and teaching new technology
Working knowledge of identity access management best practices
Proficiency in cybersecurity best practices, including principle of least access privilege, AI risk, and conditional access policies
Previous experiencing designing, implementing, and maintaining various APIs and automations using Microsoft Power Automate, Zapier, and/or Parsey
Both strategic planning and tactical execution skills
Superior oral and written communication skills
Ability to communicate to both technical and non-technical stakeholders
Excellent planning, record-keeping, and documentation
Excellent customer service skills and dispositions
A desire to serve
Excellent working knowledge of computer systems/security/network, system administration, database, etc.
Education
High School Diploma or GED
Bachelor’s Degree in IT, Computer Science, Information Systems or related field preferred.
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Sprachkenntnisse
- English
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