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Information Technology Support Technician
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Information Technology Support Technician
- Great Falls, Montana, United States
- Great Falls, Montana, United States
Über
Qualifications & Skills
Must possess a minimum of one (1) year of customer service experience.
One (1) year experience as an IT professional.
Experience supporting Microsoft 365 and/or Azure.
Bonus points: Experience with TCP/IP, DNS, DHCP, WINS.
Bonus points: Experience using Active Directory, Entra ID, and/or Google Workspace.
Bonus points: Experience with configuring network systems.
Additional Responsibilities
Perform root-cause analysis and resolution.
Ticketing and service documentation; time entry and management skills.
Resolve and escape issues that require additional support.
Adhering to client SLA’s (service level agreements) and team performance goals.
Research knowledge base articles for technical solutions and configurations.
Other Requirements – Physical Demands & Certifications
Ability to work in an office setting includes; sitting for long periods of time, lifting, bending.
Ability to work in diverse client environments as onsite work is required for this role.
Must have valid driver’s license and reliable transportation for occasional work offsite.
CompTIA A+ or Microsoft Fundamentals Certification, or commitment to obtaining certification within 3 months.
Background and Reference Checks are mandatory part of the recruitment and hiring process.
Job Classifications
Reports To: Senior Support Specialist
Compensation: $16.40 to $21.68 per hour, depending on experience
FLSA Status: Non- exempt
Location: Great Falls Office
Hours: Monday- Friday business hours; evening & weekend work as needed; overtime as needed.
Benefits SpotLink offers multi-featured benefits that include competitive and attractive compensation, paid technical training/certification, holidays, paid-time off (PTO), medical, dental, vision, matching Simple-IRA, and more. You will receive ongoing training and plenty of opportunities for advancement. You'll also enjoy a fun, friendly atmosphere with weekly company lunches, snacks and beverages.
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Sprachkenntnisse
- English
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