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Sales Support SpecialistOlympus Corporation • Minneapolis, Minnesota, United States
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Sales Support Specialist

Olympus Corporation
  • US
    Minneapolis, Minnesota, United States
  • US
    Minneapolis, Minnesota, United States
Jetzt Bewerben

Über

Working Location:
Minnesota, Minneapolis
Workplace Flexibility:
Hybrid
Job Description The Sales Support Specialist is an integral part of the sales process and must work closely with the sales team to meet area sales objectives. The role includes processing and reviewing orders, assisting with large and complex quotes or promotions as requested by sales, verifying that orders include the correct prices, discounts, promos, and product numbers, and entering them into the company’s computer system. The Specialist ensures that a confirmation is sent to the customer and contacts them to check any details that may be wrong or to obtain missing information. To maintain delivery momentum, the Specialist communicates with manufacturing operations, contracts, service, logistics, supply chain, and other internal groups to see orders and issues through to completion. Additional responsibilities include providing confirmation and updates to Field Sales on order activities, issues and status, handling incoming calls and correspondence to alert reps to urgent issues, updating reps on order status and delivery details, reviewing quotes on behalf of field territory managers, assisting with promotional quotes, ensuring accurate entry of orders and delivery to customers, and escalating non‑conformities to management and Compliance as required.
Note: The initial working hours will be from 8:00 a.m. to 4:30 p.m. After this period, the permanent schedule will be from 8:30 a.m. to 5:00 p.m.
Job Duties
Reviewing opportunities and quotes as it relates to promotions or trades.
Processing credit memos, price adjustments, returns.
Processing and/or overseeing orders and issues through to completion.
Acting as a facilitator for orders, quotes and returns.
Respond to inquiries regarding the status of orders, product availability, and delivery and tracking information.
Primary point of contact for communication with sales reps and customers.
Coordinate with inventory/purchasing, marketing, technical services group, corporate credit service contracts, financial services, and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders to maintain momentum of delivery.
Listen to sales representatives complaints, problems/concerns, and identify the specific areas which are of greatest concern and assist with solution and work escalation process as needed.
Reviewing trade‑in eligibility.
Calling, emailing, and faxing customers with product/sales information as requested by Sales Manager (quotes, order confirmations).
Working closely with other customer service functions, operations, contract, and/or other teams as required or requested.
Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel.
Perform other related duties and/or work as assigned.
Job Qualifications
High School Diploma or equivalent required.
Three (3) to four (4) years experience in Customer Service or Sales Support is required.
Excellent follow‑up and strong communication skills.
Strong organizational skills and propensity to multi‑task.
Ability to problem‑solve and make decisions and ability to interact with internal and external customers of all levels.
Extremely detail‑oriented.
Maintains a positive attitude and works well within a team environment.
Effectively prioritizes workload/time management and accepts a high level of accountability for work assigned.
Excellent verbal and written communication skills.
Ability to handle stressful situations in a fast‑paced environment.
Ability to work flexible hours.
Preferred
Associate’s Degree preferred.
Benefits
Competitive salaries, annual bonus and 401(k) with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on‑demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance
12 Paid Holidays
On‑Site Child Daycare, Café, Fitness Center
Applicants Requesting Accommodations Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth, and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: United States (US) | Minnesota (US‑MN) | Brooklyn Park | Commercial Operations
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  • Minneapolis, Minnesota, United States

Sprachkenntnisse

  • English
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