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IT Manager
- Los Angeles, California, United States
- Los Angeles, California, United States
Über
This role serves as the sole IT support professional for a growing legal firm, owning all technology operations and serving as the internal expert on firm-wide software, compliance, and AI tools.
Provide first-line technical support to attorneys and staff for all software and technology-related issues
Serve as the internal subject matter expert for legal AI software, with emphasis on developing deep proficiency and supporting firm-wide adoption
Coordinate with external vendors and managed service providers to resolve escalated system issues
Promote consistent use of firm technology, established workflows, and software platforms across the organization
Monitor user access and system usage to ensure compliance with firm procedures and data governance standards
Deliver coaching, training, and follow-up to ensure employees are effectively utilizing required systems
Support Microsoft 365 user administration, permissions, and participate in software rollouts and upgrade initiatives
5 years of experience in technology support, IT operations, or a related role, preferably within a law firm or professional services environment
Experience with Harvey AI or a comparable legal AI software
Demonstrated proficiency with Microsoft Dynamics 365, as this platform is central to firm operations
Strong AI literacy with hands-on professional experience working with AI tools, not just conceptual familiarity
Comfortable serving as the sole IT resource at an organization, with full ownership of the technology environment
Strong troubleshooting, problem-solving, interpersonal, and communication skills
Familiarity with HubSpot (training available for the right candidate)
Experience with Monday.com or a comparable project management platform
Background in compliance monitoring, user access management, and enforcing technology procedures
Proven ability to hold team members accountable to established processes while maintaining a collaborative and patient working style
Sprachkenntnisse
- English
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