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Customer Service Professional- Inbound
- Honolulu, Hawaii, United States
- Honolulu, Hawaii, United States
Über
Answer and document inbound calls clearly and efficiently. Assist patients with charges, payments, and insurance updates. Resolve or escalate complaints appropriately. Maintain accuracy in Rescue Net Billing and filing insurance information. Meet quality standards: 98% call audit & HIPAA compliance. Provide feedback on caller patterns. Mentor new hires. Perform other duties as assigned. Maintain required turnaround time as dictated by process or client Maintain Customer Service call audit and HIPAA scores of 98%
Requirements Required Education, Skills, & Experience
High School Diploma. Proficient with Microsoft Office, i.e. communication tools like Microsoft Teams. Strong written/verbal communication and the ability to multitask. Organized, detail-oriented, adaptable; able to work independently or on teams. Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.
Preferred Education, Skills, & Experience
Knowledge of Medicare, Medicaid, commercial insurance, and HIPAA, Medical billing/AR experience.
Working Environment
The office environment is a controlled indoor setting with minimal exposure to adverse conditions. Noise levels in the office are typically moderate and consistent with a standard office setting.
Physical Requirements:
Sitting: frequent and prolonged periods of sitting at a desk while working on a computer. Communication: frequent and prolonged periods of speaking, listening, reading, and writing. Fine motor skills: frequent use of hands for typing and operating a computer mouse. Movement: occasional walking and climbing of stairs; limited bending, kneeling, lifting, and carrying of office-related items.
Why EMS|MC?
Referral Bonus + Career Growth: Earn rewards for bringing great people onboard and grow your career with us through development opportunities. Our Culture: We live by Ohana, respect, and teamwork you'll feel supported every step of the way. Perks & Comforts: Enjoy a relaxed dress code, air-conditioned workspace, free coffee to keep you fueled, MondayFriday schedule (no weekends!), and free onsite parking. Wellness Program + Comprehensive benefits including health, dental & vision!
Pay: $20/hour. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off. Visit emsmc.com/careers/ to explore our total rewards package. Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at humanresources@emsmc.com. The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship. Applicants must be able to work in the United States now and in the future; this role does not offer current or future visa sponsorship. Hiring process = 2-3 weeks with 2-3 interviews. We like to get it right!
Sprachkenntnisse
- English
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