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Senior Resource Planning Analyst
- +3
- Manchester, England, United Kingdom
- +3
- Manchester, England, United Kingdom
Über
What you will do
In this role, you’ll lead the development of forecasting and resource planning models that help us deliver excellent service across our operations. You’ll work closely with teams in the Front Office, Back Office, and Field to ensure we have the right people in place, improve efficiency, and meet performance goals.
You’ll also collaborate with stakeholders across the business, providing insights that drive smarter decisions. As a senior member of the planning team, you’ll help shape best practices, support your colleagues, and contribute to a culture of continuous improvement.
What we offer
Competitive salary
25 days holiday + Bank Holidays and sick pay
Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
Extensive product and on the job/cross training opportunities with outstanding resources available
Encouraging and collaborative team environment
Career development through various career ladders
Dedication to safety through our Zero Harm policy
Access to business resource groups
Training on our company values
How you will do it
Use advanced forecasting techniques and workforce management tools (e.g. NICE, Aspect, Verint)
Apply strong analytical skills using Excel, BI tools, and scenario modelling
Communicate insights effectively across multi-functional teams
Drive change and continuous improvement in a dynamic, matrixed environment
Influence and inspire teams to challenge norms and embrace innovation
What we look for
Required
5+ years in resource planning or workforce management
Strong stakeholder management and communication skills
Experience in dynamic, multi-client environments
Proficiency in Excel, BI platforms, and Microsoft Office
Knowledge of forecasting methodologies and planning theories
Experience with WFM tools and enterprise planning across various functions
Preferred
Experience with NICE, Aspect, or Verint systems
Background in strategic planning for field and contact centre operations
Ability to lead and mentor teams through change
Commercial awareness and data-driven decision-making
#LI-MS2
#LI-Hybrid
Berufserfahrung
- Data Analyst
- Business Analyst
- General Project Management
Sprachkenntnisse
- English
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