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Bilingual Clinical Pharmacy TechHumana Inc • Springfield, Missouri, United States
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Bilingual Clinical Pharmacy Tech

Humana Inc
  • US
    Springfield, Missouri, United States
  • US
    Springfield, Missouri, United States
Jetzt Bewerben

Über

Job Overview As a Rx Clinical Programs Pharmacy Technician Representative (Community Resource Specialist), you will work within the Maximize Your Benefits department to help members overcome cost barriers to affording their medication. You will take inbound calls and make outbound calls to Humana members, exploring possible cost savings through grants from national and local foundations, manufacturer assistance programs, and government‑sponsored support such as Low Income Subsidy (LIS) and Medicare Savings Program (MSP).
Responsibilities
Make outbound and take inbound calls
Communicate with Humana members
Collect medication history information
Prepare members for a comprehensive medication review
Qualifications
Resident State Pharmacy Technician License or National Pharmacy Technician Certification
Speak both English and Spanish fluently (see Language Proficiency Testing below)
Applied knowledge of insurance processing, customer service or call center processes and practices
Must have a designated work area with a door that locks
Preferred Qualifications
Associate's degree or equivalent work experience
Mail order and/or retail pharmacy setting
Previous call center experience in a pharmacy setting
Telephonic skills
Demonstrated proficiency in identifying and resolving complex issues, while actively facilitating and motivating team‑based collaborative approaches
Work well in a group
Demonstrates a consistently positive approach, exhibiting high levels of energy and initiative in independently undertaking and completing tasks
Schedule and Requirements Must work any hours between 8:00 am‑7:00 pm EST and holidays/weekends and overtime. You must be on time, dressed appropriately, with your camera ON during training and for other meetings required by leadership. No time off during the 180‑day appraisal period, except for a staff holiday.
Location and Travel Remote position; occasional travel to Humana offices for training or meetings may be required.
Compensation Pay range: $40,000 – $52,300 per year.
Benefits Humana provides medical, dental, vision benefits, 401(k) retirement savings plan, paid time off, disability, life insurance, and many other benefits.
Sign‑On Bonus
Earn a $1,500 hiring sign‑on bonus (50% payable at hire and 50% payable at 180 days; must remain employed to receive payment)
Applicable to external candidates only
Language Proficiency Any employee speaking with a member in a language other than English must take a language proficiency assessment. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Referral Bonus Associates may receive a bonus for the referral of external candidates to this requisition, provided that all other eligibility requirements are met.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.
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  • Springfield, Missouri, United States

Sprachkenntnisse

  • English
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