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Inside Sales Representative - Utility and Industrial
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Inside Sales Representative - Utility and Industrial
- United States
- United States
Über
Flexibility Option: Remote Position Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Farmington, NM or Albuquerque, NM or Phoenix, AZ Job Summary The Inside Sales Representative supports the day-to-day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to our customers. Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs. Grows relationships with customers and suppliers. Manages projects, receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues. Responsibilities Receives and enters orders in an accurate and timely manner. Optimizes margin and service through efficient use of cross-docking, transfers, drop-ship, etc. Provides price quotes to customers for existing bill of materials and creates bill of materials from take-offs. Responsible for managing projects. Provides consistent and timely follow-up on customer inquiries and order status. Secures pricing from vendors, coordinates deliveries, and expedites deliveries when necessary. Effectively processes returns to maximize value. Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs. Provides value to customer through the sourcing of material. Enhances and grows relationships with customers and suppliers through frequent, meaningful communication. Runs daily reports and resolves customer and order issues. Assists customers with billing issues. Qualifications Associate's business/trade degree preferred or the equivalent in work experience. 3+ years of prior customer service, city desk, or sales experience. 3+ years of prior electrical distribution experience preferred. Technical ability to understand electrical systems. Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email. Working knowledge of SAP software preferred. Skills and Abilities Excellent customer service skills include being competent, accurate, responsive, and engaged. Excellent interpersonal, written, and verbal communication, reading, and customer service skills. Ability to effectively plan and organize. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100% Lift from Waist:
Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Values As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards. Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Equal Opportunity For All It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
Sprachkenntnisse
- English
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