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Bilingual Counter SalesJohnstone Supply - J Team Group • Roanoke, Virginia, United States
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Bilingual Counter Sales

Johnstone Supply - J Team Group
  • US
    Roanoke, Virginia, United States
  • US
    Roanoke, Virginia, United States
Jetzt Bewerben

Über

Bilingual Counter Sales

We are seeking a customer-focused Bilingual Counter Sales Associate to support our in?store and phone-based sales operations. This role is responsible for delivering outstanding service, assisting customers with product selection, and contributing directly to store sales and profitability. Candidates should be comfortable working in a fast-paced environment while maintaining professionalism and strong attention to detail.

Key responsibilities include:

  • Greet and assist walk-in and phone customers while managing multiple requests simultaneously.
  • Identify customer needs through effective questioning and active listening; assist with product selection and basic troubleshooting.
  • Research and source products using POS systems, online tools, catalogs, and internal resources.
  • Enter sales orders, process returns, and handle warranty requests following company guidelines.
  • Provide timely follow-up on quotes, product inquiries, and delivery updates; notify customers of delays or issues.
  • Build strong customer relationships and maintain a clean, well-stocked showroom.
  • Prepare and follow up on sales quotes; promote store products, special offers, and complementary items.
  • Communicate sales leads to outside sales and management; support inventory goals by promoting surplus or discounted items.
  • Resolve customer concerns professionally while adhering to pricing and credit policies.

Requirements:

Language Skills
  • Conversational fluency in English and Spanish.
  • Ability to read and write in English for order processing and documentation.
Education & Experience
  • High School Diploma or GED required.
  • Minimum 2 years of experience in the HVAC/R industry or equivalent education/experience.
  • Preferred: 2 years of sales and service experience in HVAC/R or a similar technical field
  • Roanoke, Virginia, United States

Sprachkenntnisse

  • English
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