Jobbörse
Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.- Ähnliche Jobs zu: Customer Experience Manager
Customer Experience Program Manager
StellantisAuburn Hills
Stellantis Mopar Service, Parts & Customer Care is seeking a highly skilled Customer Experience Program Manager to lead development and execution of adealer service improvement program. This role is a
Customer Experience Manager, McKeown Ave
Canadian TireNorth Bay
What youu2019ll doPartner with SGM to hire and build a strong and diverse team.Assist in scheduling and workload planning for efficient operations.Take ownership of loyalty programs and coach and trai
Sales & Customer Experience Operations Manager
Instinct ScienceUnited StatesSales & Customer Experience Operations ManagerInstinct Science is at the forefront of veterinary innovation, comprised of world-class tools that have served our industry for decades: easy-to-use veter
Customer Experience Manager, McKeown Ave
Canadian TireNorth BayWhat youu2019ll doPartner with SGM to hire and build a strong and diverse team.Assist in scheduling and workload planning for efficient operations.Take ownership of loyalty programs and coach and trai
Customer Experience Manager (m/w/d)
Badenova Energie GmbHFreiburg im Breisgau
Der beste Energie- und Umweltdienstleister in Baden-Württemberg zu sein – das ist unser Anspruch. Diesen Anspruch können wir nur dank kompetenter und engagierter Mitarbeiter (m/w/d) erfüllen. Customer
Remote Customer Experience Manager - Post-Sales & Renewal
AirshipUnited StatesAirship is looking for a Customer Experience Manager II to oversee the post-sales lifecycle for their commercial and enterprise customers. You will drive customer outcomes, manage complex adoption sce
Customer Experience Coordinator
TJXSanta RosaTJX CompaniesAt TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prior
Customer Experience Agent
SoucyDrummondvilleMission The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication ski
Customer Experience Advisor
El Car WashCasselberryCustomer Experience AdvisorThe Customer Experience Advisor will play a key role in enhancing the customer experience while driving sales performance. You will be responsible for engaging with customer
CUSTOMER EXPERIENCE SPECIALIST
Honda de BouchervilleBouchervilleCUSTOMER EXPERIENCE SPECIALIST Want to join a winning team passionate about cars?We’re looking for an enthusiastic Customer Experience Specialist who loves interacting with people and wants to make a
Customer Experience Lead
McDonald'sNew CastleMcDonald's Works for MeI'm going places. I want to have fun, I like to be challenged, and I need a schedule that works for me.The Job for Me Get a job that fits your life, inspires your best, and move
Customer Experience Coordinator
TJXPortsmouthTJX CompaniesAt TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prior
Customer Experience Coordinator
TJXLaguna NiguelMarshallsAt TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritiz
SVP, Customer Experience
ApartmentIQMadisonWe're Changing the PropTech Industry We're a profitable, growth‑stage company building industry‑leading martech and data products for the PropTech space. Our focus is on category‑leading AI and data S
Customer Experience Associate
Weis MarketsEast StroudsburgJob Opportunity At Weis MarketsLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its
Director, Customer Experience
AlmaSaint PaulAlma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in‑network c
VP, Customer Experience
BreezewayBostonBreezeway's award‑winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55 M property care tasks, Breezeway helps tho
Retail Customer Experience Specialist
IntuitYonkersOverviewOverview:We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the
Retail Customer Experience Specialist
IntuitNew YorkOverviewOverview:We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the
Remote Customer Experience Specialist
AloricaNew YorkAlorica is seeking a customer service representative to provide effective support to clients. This position is essential for guiding customers through their questions and ensuring accurate records of
Director, Customer Experience Communications
OnityNew YorkDirector, Customer Experience CommunicationsUnited States (Remote) Job DescriptionThe Customer Experience Communication Director serves as an enterprise wide leader responsible for shaping how the org
Director of Customer Experience
CRHAtlantaOldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building p
Retail Customer Experience Specialist
IntuitNapervilleOverviewOverview:We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the
Remote Customer Experience Specialist
Path ArcOntarioPath Arc is seeking a Customer Service Representative to assist clients by providing product information and resolving inquiries. The role requires excellent communication skills and the ability to mu
Salon Customer Experience Specialist
JCPenneyRosevilleSalon Customer Experience SpecialistThe Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experie
Customer Experience Program Manager
- Auburn Hills, Michigan, United States
- Auburn Hills, Michigan, United States
Über
Stellantis Mopar Service, Parts & Customer Care is seeking a highly skilled Customer Experience Program Manager to lead development and execution of adealer service improvement program. This role is a key contributor within the Technical Service Organization and is responsible for driving measurable improvements in dealer service operations, Fixed First Visit (FFV), and overall customer satisfaction.
The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. This role requires strong analytical capability, executive‑level communication skills, and credibility within dealer fixed operations.
Duties Include:
- Lead execution and continuous development of a dealer service improvement program, including metrics, dealer engagement approach, scoring methodology, and follow‑up cadence.
- Utilize advanced analytics and data platforms (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot) to analyze data and measure dealer performance.
- Analyze internal and external customer survey results following Customer Pay and Warranty repair events to identify trends, drivers of dissatisfaction, and FFV gaps.
- Serve as the primary owner of dealer consulting engagements focused on service operationsand customer experience outcomes.
- Coordinate with Field Operations, Business Centers, Warranty Administration, Training, and Technical Support teams to align improvement initiatives and resources.
- Develop and maintain dealer performance scorecards and dashboards to track progress and impact.
- Identify target dealers based on performance metrics and conduct in‑depth dealer assessments to identify true root causes.
- Create dealer‑specific, prioritized action plans with defined owners, KPIs, and 30/60/90‑day milestones.
- Lead follow‑up reviews to evaluate progress, validate improvement, and adjust action plans as needed.
- Prepare executive‑level presentations summarizing dealer findings, trends, and program outcomes.
- Present data‑driven insights and recommendations to internal leadership, Field Operations teams, and dealer management.
- Provide network‑wide insights on systemic service, warranty, and technical gaps impacting customer satisfaction.
Success in This Role:
- Sustained improvement in Fixed First Visit (FFV) and customer satisfaction metrics across targeted dealers
- Improved warranty quality, reduced rework, and enhanced diagnostic accuracy
- Clear, measurable dealer action plans with consistent follow‑through and accountability
- Strong collaboration across Mopar, Field Operations, and dealer leadership
- A scalable, datadriven program that delivers networkwide insight and longterm improvement
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.
Sprachkenntnisse
- English
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.