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Base $60,000-$80,000 + Bonus + Incentives. The Inside Sales Representative maintains and develops relationships with the assigned customer base to generate profitable, sustainable, and collectible business. Essential Functions & Job Responsibilities: Customer Service
o Assesses the customer's business and identifies areas of opportunity to provide value o Coordinates follow-up with customer to ensure timely and accurate deliveries o Takes a proactive approach to anticipating and preventing problemsi.e., defines the problem, investigates obstacles, and analyzes alternative solutions o Coordinates the resolution of customer complaints regarding damaged/incorrect material and delivery/inventory problems Product Knowledge
o Has existing knowledge of or the ability to learn carbon and non-ferrous product line and sells the product that will best meet the customer's needs Processing Orders
o Determines processing requirements and lead times to provide accurate delivery to customer o Coordinates orders with warehouse and appropriate sales departments to ensure timely product delivery to customer o Accurately enters data for completion of order o Maintains record-keeping and reporting systems to regularly update account plans and objectives as appropriate to the profit potential of each customer Pricing
o Establishes pricing guidelines for customers in coordination with Sales Management and other sales department Business Promotion
o Develops sales leads o Outcalls customers and potential customers as part of a larger marketing strategy Other Duties
o Adheres to the Norfolk Iron Code of Ethics in doing business with customers o Responds to periodic requests for information from management and corporate functions o Actively participates in weekly Sales meetings and represents Sales in BAM as necessary o Meets annual training requirements for Inside Sales o All other duties as assigned Benefits
o PTO offered immediately o No Weekends o Paid holidays o Monthly Bonus Opportunities o Premium FREE Employee Healthcare and Life Insurance o 401k with Company Match o Education Assistance Required Skills & Abilities:
Strong negotiation skills
Organize/prioritize daily work activities to provide the best service to customers
Maintain professionalism and composure in all situations
Strong follow-up skills
Concentrate and maintain productivity in high pressure situations
Intermediate knowledge Education and Experience:
High school diploma or GED
College preferred but not required
35 years of experience in Sales or Customer Service required; OR
2+ years in sales of flat roll metal products or metal fabrication
An equivalent combination of education and experience may be substituted Physical Demands & Work Environment: In this section, detail the physical activities, weigh limits, duration of physical activity, and potential environmental demands that are essential to the job.
Ability to lift, pull, and/or push 50 lbs. on a semi-frequent basis.
Stand and walk for up to 10 hours per day.
Use hand and fingers to type and conduct computer tasks for up to 8 hours per day.
Ability to work in a dusty, hot environment for up to 10 hours per day. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Sprachkenntnisse
- English
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