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Desktop Support Technician - AD Migration Command Center
- United States
- United States
Über
Job Description
The Desktop Support Technician will provide hands-on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves. The technician will troubleshoot
login/authentication
issues, device access problems, application sign-in nuances (old vs. new credentials), and mobile device re-enrollment workflows. The ideal candidate is calm under pressure, highly customer-focused, and comfortable providing support in a hospital environment while following evolving documentation and escalation paths.
REQUIRED SKILLS AND EXPERIENCE • 4+ years of experience in an on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services role • 4+ years supporting a Windows enterprise environment • 4+ years using an enterprise ticketing system • Enterprise experience (large-scale user/device support environments) • Active Directory experience (user account support, login troubleshooting) • Flu shot compliance and willingness to wear a mask during flu season (as required) • Ability to meet physical demands outlined below
Sprachkenntnisse
- English
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