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Front Office Assistant - Eye CenterBayfront Health St. Petersburg • United States
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Front Office Assistant - Eye Center

Bayfront Health St. Petersburg
  • US
    United States
  • US
    United States
Jetzt Bewerben

Über

Front Office Assistant

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Essential Functions:

  • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
  • Obtains accurate and complete patient demographic and insurance information.
  • Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
  • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
  • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
  • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
  • Interacts with patients and families in a professional manner.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:

  • Participates in Quality Assurance/Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Assists billing service as requested.

Qualifications:

  • Education/Training: High School graduate or equivalent.
  • Licensure/Certification: None.
  • Experience: Six (6) months experience in a clerical office, or general business, or customer service setting
  • United States

Sprachkenntnisse

  • English
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