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Customer Excellence SpecialistGellert Global Group • Paramus, New Jersey, United States
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Customer Excellence Specialist

Gellert Global Group
  • US
    Paramus, New Jersey, United States
  • US
    Paramus, New Jersey, United States
Jetzt Bewerben

Über

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been involved in importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety and information technology, and supplies the needs of retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers alike.
Position Summary:
The Customer Excellence Specialist is a detail-oriented and proactive sales support specialist. This role is responsible for managing customer contracts, supporting sales operations, and ensuring exceptional customer experience. The ideal candidate is organized, analytical, and eager to collaborate across multiple departments. Senior Customer Excellence Specialist position is also available for candidates with experience and leadership capabilities. This position reports to Customer Excellence Lead.
Responsibilities (including but not limited to):
Establish and maintain customer contracts
Serve as the primary contact for customer communication and documentation
Manage weekly position reports and provide updates to the Sales team
Compare forecasts to actual usage and support planning using monthly averages
Recommend purchases based on market conditions and customer requirements
Handle costing requests and distribute results to the appropriate teams
Maintain internal and external databases including customer portals
Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
Address customer and Sales inquiries; support issue resolution across departments
Qualifications:
3–5 years of experience in Customer/Sales Support
Bachelor’s degree
Proficient in Excel
Experience in Infor M3 a plus
Experience in Salesforce a plus
Salary Range:
$70,000 - $80,000 annually plus bonus
Our company will be relocating to a new corporate headquarters in Madison, NJ in Q4 of 2026. Candidates should be comfortable with this upcoming change in location.
Our Benefits:
We care about your total well-being and will support you with the following subject to your location and role.
Health:
Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts
Wealth:
Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
Happiness:
Professional Growth:
Online training courses, virtual and classroom development experiences, education assistance program
Work-Life Balance:
Paid-time off, parental leave, flexible work schedules (subject to your location and role)
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Team Building:
Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team building events
The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law
. Gellert Global Group
is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
hr@gellertglobalgroup.com
.
Compensation details:
70000-80000 Yearly Salary
PId885b65ea61e-38059-40610052
  • Paramus, New Jersey, United States

Sprachkenntnisse

  • English
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