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VoIP Supply
VoIP EngineerVoIP Supply • Buffalo, New York, United States
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VoIP Supply

VoIP Engineer

VoIP Supply
  • US
    Buffalo, New York, United States
  • US
    Buffalo, New York, United States
Jetzt Bewerben

Über

*Senior VoIP Engineer*
*Responsibilities of Senior VoIP Engineer:*
 Timely, accurate and positive response and resolution to customer’s technical support needs and questions
 Maintaining an organized database of knowledge, solutions and FAQs for
internal utilization.
 Completely and accurately assisting with configured services for customers.
 Properly test and troubleshoot hardware prior to defective return and test
returned RMA’s for issues/problems etc.
 Oversight and assistance with provisioning of phones and configuring IP PBXs.
 Provide pre-sales and tier 1 technical support when requested.
 Maintain required technical certifications based on various brand requirements.
 Test new products in a lab environment to determine new markets for growth.
 Create and conduct technical trainings for internal staff, including new products
and technology refreshers.
 Manage lab and inventory of equipment assigned to.
*Qualifications of Senior VoIP Engineer:*
 Technical expertise, particularly SIP, VoIP, Networking , Firewalls and Unified Communications
 Experienced using technology to increase efficiency and effectiveness.
Particularly adept at researching and learning new products, services, tools and other productivity enhancing technologies
 Must be able to provide oversight and direction on custom provisioning needs
 Must be able to manage an internal knowledge-base and internal/external
ticketing system
 Previous experience in VoIP and/or telephony or equivalent schooling is
preferred
Pay: $58,433.52 - $80,371.55 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Experience:
* VoIP: 1 year (Required)
  • Buffalo, New York, United States

Sprachkenntnisse

  • English
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