Jobbörse
Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.- Ähnliche Jobs zu: Account Director
Account Director
TeleperformanceAshington
The RoleWe are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvemen
Account Director
TeleperformanceAshingtonThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceCramlingtonThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceDurhamThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceDurhamThe RoleWe are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvemen
Account Director
TeleperformanceNewcastle upon TyneThe RoleWe are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvemen
Account Director
TeleperformanceBlythThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceGatesheadThe RoleWe are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvemen
Account Director
GallagherWest MallingIntroduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pur
Account Director
TeleperformanceGatesheadThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director Defence
Brunswick Group GmbHBerlin
Account Directors produce high quality advisory documents demonstrating a deep understanding of clients and issues. You will be regularly providing advice and analysis to clients, and developing an a
Strategic Account Director
ISS Schweiz AGZürich
Strategic Account DirectorStrategic Account Director 100%ArbeitsortZürichPensum100%Arbeitsbeginn1. Oktober 2026 oder nach VereinbarungBist das Du?Würdest du einen der grössten FM-Accounts der Schweiz
Sales & Marketing Key Account Director Remote, United States
AMCS GroupUnited States
Sustainability that means business Who we are Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled
Regional Account Director - GPOs & Strategic Partners (Remote - TX)
ExelixisFremontSUMMARY/JOB PURPOSE(Basic purpose of the job): This highly collaborative position will report to the Executive Director, GPO and Strategic Partners/Specialty Sales operation and will be responsible fo
Director Audit
aaffNaaldwijk
Functieomschrijving Director Audit bij aaff Naaldwijk Aangenaam, wij zijn aaff. De nieuwe naam in accountancy en advies met maar liefst 180 jaar ervaring. Bij ons ben je meer dan een werknemer: je
Preschool Director
The Learning ExperienceLas VegasBenefits: 401(k) Competitive salary Dental insurance Employee discounts Health insurance Paid time off Training & development Role: Preschool DirectorJoin the fastest-growing Academy
Sales Director
Persimmon HomesYorkJob Title: Sales Director Location: York, YO19 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Sales Director and step into a role where your success is celebr
Program Director
SevitaMeridianREM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to
Enrollment Director
Evergreen AcademyWashingtonSpring Education Group is a multi-brand education network of superior private school institutions spanning infant care through high school. The network (currently composed of approximately 220 schoo
Sales Director
W. R. BerkleyUnited StatesSales DirectorIntrepid Direct Insurance (IDI) is a rapidly growing direct to consumer property and casualty insurance company. A member of the W. R. Berkley Corporation, a fortune 500 company, rated A
Director Sales
Nexpera LLCUnited StatesJob DescriptionJob DescriptionNEXPERAleads the way in sulfuric acid and potassium hydroxide regeneration, offering a comprehensive range of products and services that optimize processes, minimize envi
Sales Director
Massey ServicesUnited StatesJob DescriptionJob DescriptionSALES DIRECTORBased in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service
Sales Director
Mercia GroupLeicesterSales Director Location:Hybrid - Office based in Leicester, LE19 1SU Salary:Package of £105,000 - £110,000 inc. of car allowance + Up to £30,000 Commission Contract Type:Full-time, Permanent What We C
Director, Nursing
Wellstar Health SystemAustellHow would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is s
Director Audit
aaffNaaldwijkFunctieomschrijving Director Audit bij aaff Naaldwijk Aangenaam, wij zijn aaff. De nieuwe naam in accountancy en advies met maar liefst 180 jaar ervaring. Bij ons ben je meer dan een werknemer: je
Account Director
- Ashington, England, United Kingdom
- Ashington, England, United Kingdom
Über
The Role
We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.
Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.
Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:
- Client Satisfaction
- Clear and transparent internal financial awareness
- Strong governance
- Management of account managers (where applicable)
- Delivery of gross margin commitments
Responsibilities
- Senior day-to-day client contact
- Financial forecasting
- Input top line sales and direct costs taken from operations into contribution reporting where applicable
- Tracking budget vs actual
- Monthly GM tracking
- Full action plans where GM falls below target
- To identify Farming & Growth opportunities and pass these to the VP Client Services
- Ensuring clear communications between the client and internal stakeholders
- Contractual commitments and deliverables
- Contract Change Notes / Variations
- Strong governance – ensuring a clear audit of decisions
- Driving continuous improvement agenda, working in partnership with TP Digital colleagues
- Overseeing production and accuracy of MI
- Invoicing and accounts receivable / aged debt
- Working with Operations on tactical delivery / decisions of the account running
- Weekly, Monthly and Quarterly review packs
- Delivery of weekly, monthly and quarterly business reviews
- Monthly / quarterly KSAT dip checks
- Implementing client account plans
- Change control
Candidate criteria - what we are looking for:
Experience
- Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
- Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
- Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
- An understanding of the metrics used and the pricing structure in operation within the contact centre environment
- Experience of financial forecasting and invoicing
- Competencies and specific skills
- Solid understanding of how Account Management can influence achievement of business objectives
- An understanding of how to work proactively and positively in partnership with both operations and client priorities
- Excellent professional interpersonal skills.
- The ability to build rapport and trust with clients and colleagues.
- The ability to understand and communicate client requirements with a clear, positive and customer-focused message
- Ability to influence and negotiate with others
- High level of numeracy and literacy
- Committed, enthusiastic, positive, resourceful and resilient
Sprachkenntnisse
- English
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.