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Shift Leader
- Saint Louis, California, United States
- Saint Louis, California, United States
Über
We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Job Location: 4400 S Kingshighway Blvd, St. Louis, Missouri 63109.
Responsibilities:
Team Environment:
- Support a respectful team environment
- Communicate shift priorities, goals and results with team members
- Support the training of crew members as requested
- Provide coaching and feedback to crew members
Operational Excellence:
- Create and maintain a guest-first culture in the restaurant
- Resolve guest issues
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Profitability:
- Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Manage cash over/short during shift
- Ensure all products are prepared according to Brand standards
Skills and Qualifications:
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- At least 18 years of age (where applicable)
- High School diploma or equivalent, preferred
Competencies:
Great Focus:
Understands and exceeds guest expectations, needs and requirements
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making:
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
Develops and maintains relationships with team members
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.
Sprachkenntnisse
- English
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