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Client Relations Manager
- Overland Park, Kansas, United States
- Overland Park, Kansas, United States
Über
Responsibilities Include: Ensuring excellent service to our clients in both a proactive and responsive manner through a staff utilizing strong communication skills Oversee the Balance Billing process, conduct regular meetings with Balance Billing Team to go over inventory, assure Team is meeting goals, reporting is up to date, and answer questions Conduct periodic performance surveys with customers to accurately measure results, trends, and share information with Director Oversee quality monitoring process to assure all CSRs are being monitored daily and on a consistent basis Coordinate and clarify network disparities, benefit variances, procedural anomalies with appropriate departments
Requirements: Bachelor's degree in related field required Minimum of 3-5 years management experience in multi-functional Call Center environment Must have insurance experience Proven leadership skills and proactive management style is needed
PI44379ef0c0df-38059-40324024
Sprachkenntnisse
- English
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