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Customer Experience Representative
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Mission
The art of customer service: your area of expertise! As the primary point of contact for our customers, you’ll play a key role within our team. Thanks to your organizational skills and communication abilities, you’ll be essential in understanding and anticipating the needs of our B2B clients. This position will allow you not only to contribute to our clients’ satisfaction, but also to support sales growth and increase Soucy’s brand awareness. It’s a strategic opportunity that makes you a key player in our collective success!
In this role, you will have the opportunity to:
- Provide a warm and professional welcome to customers, visitors, and contractors, and coordinate their check-in according to established procedures
- Answer customer phone calls and transfer them in a professional, respectful, and confidential manner
- Provide ongoing support to the Customer Experience team to optimize service quality and customer satisfaction
- Enter, validate, and update data in various systems and customer portals
- Prepare, format, and review various administrative documents
- Collaborate with various teams to support daily administrative operations
- Contribute to the continuous improvement of processes and the efficiency of administrative activities
- Perform any other related tasks related to administrative support and customer experience
Are you the ideal candidate for this position? Don’t wait! Join an exceptional team today.
Profile
With the following skills and qualities, you’ll thrive in this role:
- Excellent command of French and functional business English to communicate with our English-speaking partners
- A positive, professional, and service-oriented attitude
- Resourcefulness and independence
- Excellent organizational skills and the ability to effectively manage priorities
- Attention to detail and a high degree of discretion
- Ability to thrive in a dynamic and collaborative environment
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Strong interest in customer experience and customer service
Benefits designed to help you go far!
- Group insurance plans tailored to your needs
- An RRSP with employer contributions to help you build a solid financial future
- An Employee and Family Assistance Program (EFAP) and access to a telemedicine service for a helping hand when needed
- A $2,000 referral bonus for bringing in colleagues who are as dedicated to their work as you are!
And even more!
- A life outside of work thanks to time off for illness, personal needs, or family reasons
- Social activities to connect with your colleagues
- Support for your professional development to advance your career
Sprachkenntnisse
- English
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