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Sales and Service CoordinatorEpika Fleet Services • United States
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Sales and Service Coordinator

Epika Fleet Services
  • US
    United States
  • US
    United States
Jetzt Bewerben

Über

Sales & Service Coordinator
CS Truck & Trailer Repair, operating under Epika Fleet Services, is a Top Workplaces 2025 award-winning commercial fleet maintenance and repair company serving the greater Atlanta and Northwest Georgia markets. We provide comprehensive mechanical repair, mobile service, preventative maintenance, DOT inspections, and full-service paint and body collision repair for heavy-duty trucks and trailers. We are growing fast and looking for driven individuals who want to build a career in a recession-resistant industry. The Sales & Service Coordinator is an entry-level position designed for someone who wants to learn the commercial truck and trailer repair industry from the inside out. This role sits at the intersection of sales support, customer communication, and service operations. You will be the first point of contact for many of our customers, helping coordinate service requests, manage inbound inquiries, support our outside sales team, and ensure a seamless experience from initial call to completed invoice. No prior industry experience is required. We will train the right person who brings hustle, professionalism, and a genuine desire to learn. Responsibilities
Key responsibilities include: Answering inbound calls and emails from fleet customers and prospects; routing service requests to the appropriate shop or mobile team Creating and managing work orders, estimates, and customer records in Fullbay Communicating repair status updates to customers via phone and email with professionalism and urgency Supporting outside sales executives by preparing customer proposals, pricing sheets, and account documentation Coordinating scheduling between customers, service advisors, and technicians to minimize fleet downtime Following up on open estimates, pending approvals, and outstanding invoices Maintaining organized records of customer interactions, service history, and sales pipeline activity Assisting with onboarding new customer accounts, including gathering fleet information and setting up preferred vendor agreements Learning the fundamentals of commercial truck and trailer repair services, parts, and pricing to speak confidently with customers Contributing to a positive team culture by communicating openly and supporting colleagues across departments Qualifications
What we're looking for includes: Strong written and verbal communication skills Excellent email and computer proficiency Professional phone and email etiquette Organizational skills and attention to detail Self-starter mentality Positive attitude and coachability High school diploma or equivalent required; associate or bachelor's degree is a plus but not required Prior experience in customer service, sales support, dispatching, or administrative coordination is preferred but not mandatory Benefits
Career growth and advancement opportunities include: Outside Sales Executive
Manage your own book of business, develop new fleet accounts, and drive revenue growth across our service markets. Includes a performance-based compensation plan with uncapped commission potential. Outside Collision Repair Estimator
Conduct on-site damage assessments for commercial trucks and trailers, prepare detailed repair estimates, and work directly with insurance adjusters and fleet managers. A high-demand, high-earning specialty in our industry. What we offer: Competitive base pay with opportunity for performance bonuses Health, dental, and vision insurance Paid time off and holidays Hands-on training in commercial fleet services and shop management systems A clear, defined career path with real advancement opportunities A supportive, team-oriented work environment recognized as a Top Workplace in Metro Atlanta The chance to break into a $50B+ industry with long-term career stability CS Truck and Trailer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay Range
USD $18.00 - USD $23.00 /Yr.
  • United States

Sprachkenntnisse

  • English
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