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Sales Appointment CoordinatorCopeland Toyota • United States
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Sales Appointment Coordinator

Copeland Toyota
  • US
    United States
  • US
    United States
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Über

Sales Appointment Coordinator (Business Development Center)
Copeland Toyota is a family-owned dealership serving the Brockton community for over 50 years. As a 200+ vehicle operation handling approximately 500+ internet and phone leads monthly, we are expanding our Business Development Center and selectively hiring experienced, high-accountability professionals. This is a structured, performance-based appointment-setting role inside a fast-paced automotive environment. It is not a passive customer service job, and it is not suited for individuals who prefer low activity, minimal phone work, or unstructured environments. We are looking for individuals who are consistent, coachable, and comfortable being measured daily on activity and results. Compensation Structure (Performance-Driven)
$20/hour base pay Weekly performance bonuses $10 per appointment that shows $20 additional bonus per vehicle sold from your appointment Total: $30 per successful show & sold appointment opportunity Estimated first-year earnings: $60,000–$75,000+ (based on performance and consistency) This role rewards execution, not time served. Lead Environment (Warm, High-Intent Traffic)
You will work a steady pipeline of real, engaged automotive shoppers: ~500 internet and phone leads per month Existing dealership customers Service customers considering upgrades or replacements Prior showroom and unsold follow-up opportunities There is no traditional cold calling list, but success requires disciplined outbound follow-up and consistency. Daily Expectations & Work Pace
This is a high-activity, metrics-driven position. 80–100 combined inbound/outbound calls daily Structured appointment-setting targets (consistency required) Continuous CRM follow-up and pipeline management Strict adherence to process, scripts, and lead handling standards Performance reviewed regularly based on activity and results Candidates who struggle with structure, phone volume, or daily accountability will not succeed in this role. What Success Looks Like Here
Strong phone presence and confident communication Ability to handle rejection and stay consistent High attention to follow-up and detail Comfort working in a performance-based environment Desire to build long-term income through results Why This Role Is Different
Established dealership with 50+ years of stability Newly renovated, professional Business Development Center Clear expectations, structured training, and defined process High lead volume with real buying intent Management team focused on coaching and performance—not micromanagement Advancement opportunities for consistent performers Schedule Options (Full-Time Only)
We operate on structured schedules with limited flexibility: Option 1 Mon–Thurs: 10:00 AM – 7:00 PM Saturday: 8:30 AM – 5:00 PM Friday & Sunday: Off Option 2 Mon–Thurs: 10:00 AM – 7:00 PM Friday: 9:00 AM – 6:00 PM Saturday & Sunday: Off Option 3 Mon–Thurs: 9:00 AM – 7:00 PM Saturday: 8:30 AM – 5:00 PM Friday & Sunday: Off Option 4 Mon–Thurs: 9:00 AM – 7:00 PM Friday–Sunday: Off Key Responsibilities
Handle inbound internet and phone inquiries promptly and professionally Conduct outbound follow-up calls to active and prior customers Set qualified, show-ready sales appointments Maintain accurate CRM notes and consistent follow-up discipline Communicate clearly and professionally on every interaction Minimum Requirements
Strong verbal communication and phone confidence Ability to work in a structured, metrics-driven environment Basic computer and CRM proficiency Reliable attendance and strong work ethic Coachable mindset with willingness to follow process exactly Valid driver's license and reliable transportation Must pass background check and drug screening Bilingual candidates (Haitian Creole, Spanish, or Portuguese) are strongly encouraged to apply. Benefits
Health Insurance (Imagine360) Blue Cross Dental Coverage 401(k) with company match Group Life Insurance Paid vacation, PTO, and holidays Employee vehicle purchase specials
  • United States

Sprachkenntnisse

  • English
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