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Corporate Support RepresentativeCorporate Tools • Post Falls, Idaho, United States
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Corporate Support Representative

Corporate Tools
  • US
    Post Falls, Idaho, United States
  • US
    Post Falls, Idaho, United States
Jetzt Bewerben

Über

Overview
Are you the kind of person who loves helping others
and
secretly enjoys being the smartest one on the call? Maybe you’re the go-to in the group who knows how to fix everyone’s tech problems, explain taxes without crying, and still stays chill under pressure? As a Corporate Support Rep at Corporate Tools, you’ll be the friendly guide behind the screen, helping small business owners navigate the grown‑up stuff with ease and a little bit of style. You’ll answer calls and emails (no scripts—just real talk), solve problems like a business‑savvy Sherlock Holmes, and keep things smooth, friendly, and way less stressful than your average customer service gig. Every day, you’ll turn “Wait, what do I do?” into “Wow, that was easy”, making people feel supported, capable, and kind of like superheroes for handling business like pros. You’ll make a real impact every day, turn chaos into clarity, and yes, probably become someone’s favorite customer service experience ever.
Work Schedule
This role follows Pacific Standard Time business hours.
If you’re in a different time zone, you’ll need to adjust accordingly.
Wage $18.50/hour
Benefits
100% employer‑paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want.
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day.
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself… really, whatever.
Open concept office with friendly coworkers
Creative environment where you can make a difference
No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won’t cost the company much money because you won’t use it.
Trail Mix Bar – oh yeah
Responsibilities
Solve issues fully and guide clients with care and clarity via phone.
Go above and beyond for our clients to help navigate the complexities of our industry.
Take ownership in your role as an individual contributor and as a member of our team.
Help support other customer service groups as needed.
Show up consistently and stay fully engaged each day.
Receive feedback openly and communicate proactively to improve and support team goals.
Handle 20+ daily calls, reaching 3–4 calls/hour within 90 days.
Maintain strong QA scores and positive customer feedback.
Requirements
Treat others with respect.
Collaborative and coachable.
Self‑motivated, independent learner and critical thinker.
Strong customer service skills, clear and concise communicator.
Type at least 45 words per minute.
Have a distraction‑free, professional home workspace.
Strong computer skills, job duties are performed almost 100% online.
Internet Requirements: 5 MB up and 15 MB down—satellite internet is not recommended.
#J-18808-Ljbffr
  • Post Falls, Idaho, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

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