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TELEPHONE SALES REP - REMOTEFLS Connect • United States
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TELEPHONE SALES REP - REMOTE

FLS Connect
  • US
    United States
  • US
    United States
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Über

Telephone Sales Rep - Remote
Fully remote position available. Work from home in Atlanta, GA. Position Overview: As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi). Core Values: Excellence: We believe in quality results delivered by investing in our people. Freedom: We encourage exploration, experimentation, agility, and responsiveness. Respect: We believe in trust, empathy, and empowering our employees. Teamwork: We embrace diversity, inclusion, and the power of collaboration. Transparency: We value open communication and clear decision-making. Accountability: We emphasize personal responsibility as the foundation of success. Compensation and Benefits: Paid Training (weeks 1-3) at $11 per hour (or state minimum wage, whichever is higher) The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour. A retention bonus: $250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH). $500 is available after 7 weeks, based on active status in good standing and performance (full-time working at least 64 hours in the pay period). Referral bonus program. Benefits for full-time employees include paid time off, Retirement with matching, Health with Health Savings Account, Dental, Vision, Life, and Disability insurance. Duties and Responsibilities: Make outbound fundraising calls to solicit pledges for client projects. Follow provided and client-approved messaging on every call. Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. Use responsive listening to provide appropriate situational responses. Meet and maintain project goals and efficiency metrics. Demonstrate exceptional customer service and react quickly to the person being called. Accept coaching and counseling with a positive attitude. Maintain a professional appearance and behavior. Stay focused on the current project and prepare for each call. Perform other duties as assigned. Requirements: Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season. Must work in the continental United States. Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi). Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. Must pass a background check. Qualifications: Communication Skills: Clear and effective verbal communication is essential for telephone fundraisers. Voice Clarity and Tone: Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. Stamina: Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. Sitting or Standing: Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts. Manual Dexterity: Basic computer skills are often required for data entry and managing donor information. Hearing and Listening Abilities: Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses. Vision Abilities: The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty. Multitasking: Telephone fundraisers often have to manage multiple tasks simultaneously. Emotional Resilience: Fundraising can sometimes be challenging, as fundraisers may encounter rejection or negative responses. Education and Experience: A high school diploma and/or some college education is a plus. Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience. Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes. FLS Connect is an equal opportunity employer and is committed to building a diverse workforce.
  • United States

Sprachkenntnisse

  • English
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