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Kaufmännische/r Mitarbeiter/in Kundendienst
- Entlebuch, Lucerne, Switzerland
- Entlebuch, Lucerne, Switzerland
Über
Die SVZ Versandzentrum AG ist ein führender Outsourcing-Partner im Bereich Logistik-Fulfillment. In den Geschäftsfeldern E-Commerce, Promotion und WorkWear entwickeln wir massgeschneiderte Lösungen für komplexe Logistik- und Serviceanforderungen unserer Kunden.
Kundendienst kann jeder? Nicht ganz.
Wir suchen jemanden, der den Unterschied macht.
Per September 2026 oder nach Vereinbarung suchen wir eine Persönlichkeit, die nicht einfach Anfragen abarbeitet, sondern unseren Kundinnen und Kunden wirklich weiterhilft – klar, lösungsorientiert und auf den Punkt.
Kaufmännische/r Mitarbeiter/in Kundendienst (60–100%)
Deine Rolle
Du bist unsere Stimme nach aussen – und somit oft der erste Eindruck, der bleibt. Du hörst zu, denkst mit und findest Lösungen. Auch dann, wenn es einmal hektisch wird. Genau das macht dich unverzichtbar.
Was du bei uns machst
Du bist die erste Anlaufstelle für unsere Kundinnen & Kunden – telefonisch, schriftlich und mehrsprachig
Du klärst Anliegen eigenständig und findest pragmatische Lösungen
Du erfasst und pflegst Bestellungen sowie Artikeldaten
Du koordinierst dich mit internen Stellen und sorgst dafür, dass alles rund läuft
Du bringst Ideen ein, wie wir noch besser werden können
Was du mitbringst
Du kommunizierst gerne, bleibst auch in lebhaften Situationen ruhig und hast ein gutes Gespür für Kundenbedürfnisse. Ausserdem bringst du mit:
Abgeschlossene kaufmännische Ausbildung oder vergleichbare Erfahrung
Erste Erfahrung im Kundendienst ist ein Plus
Sehr gutes Deutsch in Wort und Schrift
ösisch oder Italienisch auf gutem Niveau (ohne diese Sprachen geht es leider nicht)
Freude am direkten Kundenkontakt und ein gutes Gespür für ihre Anliegen
Sicherheit im Umgang mit digitalen Tools
Was dich erwartet
Ein Job, in dem du wirklich etwas bewirken kannst
Viel Eigenverantwortung und Raum für deine Ideen
Ein Team, das zusammenhält und sich gegenseitig unterstützt
Moderne Arbeitsmittel und funktionierende, digitale Prozesse
Zeitgemässe Anstellungsbedingungen und attraktive Sozialleistungen
Ein Unternehmen, das nicht stehen bleibt
Erkennst du dich wieder?
Dann freuen wir uns darauf, dich kennenzulernen. Reiche uns dein Dossier bequem per E-Mail ein.
Bewerbungen auf dem Postweg werden nicht zurückgeschickt.
Bründler, Leiterin HR
SVZ Versandzentrum AG
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Sprachkenntnisse
- German
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