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Field Service Engineer
- Zürich, Zürich, Switzerland
- Zürich, Zürich, Switzerland
Über
Origin Aesthetics is a start-up distributor of energy-based medical devices and other solutions for dermatology, plastic surgery, and clinics within Switzerland.
We are searching for the founding technician for our service department, who's responsible for maintaining the health of our installed base. This is an ideal position for someone looking for start-up experience and wants to grow within a company.
Aufgaben
VERANTWORTLICHKEITEN
Verfügbarkeit von 98 %+ für die bestehende installierte Basis sicherstellen
Bestandsgenauigkeit von 98 %+ bei Zykluszählungen gewährleisten
Exzellenten Kundenservice bei jeder Interaktion bieten
KI-orientierte Organisation durch Einhaltung der Dateneingaberichtlinien unterstützen
Verbesserungen im Service aktiv mitgestalten
AUFGABENBEREICHE
Gerätewartung & Reparatur
Fehler diagnostizieren und korrekte Ersatzteile für jede Reparatur auswählen
Erstinbetriebnahmen und Endinstallationen neu verkaufter Geräte durchführen
Einsätze beim Kunden am gleichen oder nächsten Tag gemäss Servicevertragsvereinbarung
Wartungsplan für präventive Instandhaltung einhalten
Servicewerkzeuge gemäss Herstellerspezifikationen pflegen und kalibrieren
Technische Service-Bulletins aller Lieferanten aktuell halten
Lagerbestandsverwaltung im Fahrzeug
Lagerbestand auf definierten Niveaus halten
Wöchentliche Zykluszählungen durchführen
Genaue Kenntnis des Fahrzeuginhalts — proaktiv auffüllen, nie reaktiv
Ungenutzte Teile an das zentrale Lager zurücksenden
Teilebestellung
Teilebestellungen bei Lieferanten unterstützen
Offene Bestellungen zur termingerechten Lieferung nachverfolgen
Verzögerungen eskalieren, bevor sie ein Verfügbarkeitsrisiko darstellen
Kundenkommunikation & Compliance
Direkt mit Klinikpersonal und Ärzten bei jedem Serviceeinsatz kommunizieren
Unterzeichnetes Kundenabnahmeformular nach jedem Auftrag einholen — ausnahmslos
Jede Interaktion, Reparatur und Teilebewegung tagesgenau im CRM erfassen
Erforderliche Interaktionen im Lieferanten-CRM protokollieren
Kaufmännische Unterstützung
Vertriebsteam bei Gerätedemonstrationen und Neuinstallationen unterstützen
Serviceangebote für kostenpflichtige Arbeiten erstellen
Zahlung vor Versand von Teilen oder Planung kostenpflichtiger Einsätze bestätigen
Verlängerungsmöglichkeiten für Serviceverträge und Upselling-Signale proaktiv melden
Technische Standards
Schulung zu jedem neuen Produkt vor Markteintritt in der Schweiz
Alle Lieferanten-Serviceverfahren einhalten
SOPs anhand praktischer Felderfahrung validieren und Abweichungen melden
Qualifikation
ANFORDERUNGEN
1–5+ Jahre Erfahrung im Aussendienst in Optik oder Elektronik, oder Absolvent eines verwandten technischen Studiengangs
Bereitschaft zur täglichen Reisetätigkeit in der Schweiz, gelegentlich mit Übernachtung
Gelegentliche Unterstützung von Events an Wochenenden
Fliessende Kenntnisse in Deutsch oder ösisch; Englisch von Vorteil
Nachgewiesene Kenntnisse mit CRM- und KI-Tools jidaa5c9f0ws jit0521ws jiy26ws
Sprachkenntnisse
- German
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