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Sales Associate - Guest Experience Specialist
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Guest Experience Host (Front Office & Bar )
- Basel, Basel-Stadt, Switzerland
- Basel, Basel-Stadt, Switzerland
Über
Für die Eröffnung des neuen Hotels suchen wir dich als
Guest Experience Host (Front Office & Bar ) 60-100% (m/w/d) ab Mai 2026 oder nach Vereinbarung
Das Hotel Merian ist Teil der ART House Familie. ART HOUSE, Resslirytti und das neu eröffnende Hotel Merian. Hier kannst du dich entfalten und dein Arbeitsumfeld mit deiner Persönlichkeit mitgestalten!
Als Guest Experience Host bist du das erste lächelnde Gesicht, auf das unsere Gäste treffen. Das Erbringen von Dienstleistungen sowie der Umgang mit den unterschiedlichsten Menschen bereitet dir ehrliche Freude, die man dir auch ansieht. Als "go-to"-Person für jegliche Fragen und Anliegen bleibst du jederzeit gelassen und souverän.
Anstellungsart: Vollzeit
Aufgaben
- Check in/out unserer Hotelgäste sowie Erstellung von Debitoren und Bearbeitung von No Shows im ProtelAir
- Führen von persönlichen und telefonischen Verkaufsgesprächen sowie die anschliessende Entgegennahme und Bearbeitung von Reservierungen
- Führen der täglichen Korrespondenzen in Deutsch, Englisch (und Französisch)
- Betreuung und Beratung der Gäste während des Aufenthalts
- Stetige Bearbeitung und Weiterleitung der Gästewünsche sowie Aktualisierung und Pflege der Gästekarteien
- Professionelle Bearbeitung von Kundenreklamationen und entsprechende Weiterleitung an den Teamleiter
- Unterstützung bei der Sicherstellung eines reibungslosen Ablaufs im gesamten Betrieb
- Zubereitung und Servieren von einfachen Drinks an der Hotelbar und in der Hotellobby
Profil
- Sympathisches Auftreten mit freundlichen und zuvorkommenden Umgangsformen sowie die Fähigkeit, dich in deinen Gast hineinzuversetzen
- Teamfähigkeit
- Flexibilität und Belastbarkeit
- Loyalität gegenüber dem Unternehmen, Kollegen und Mitarbeitenden nach innen und aussen
- Verantwortungsgefühl, Verlässlichkeit und Qualitätsbewusstsein
- Stressresistenz aufgrund deines Organisationstalents
Wir bieten
- Spannende und abwechslungsreiche Herausforderungen
- Ein sehr lebhaftes Umfeld mit viel Betrieb
- Ein junges sowie familiäres Team
- Arbeitsplatz im Herzen von Basel
- Diverse andere Benefits
JBG81_AT
Sprachkenntnisse
- German
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