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Über
Let us introduce you to XL.net. We are the best and fastest growing outsourced IT Service Provider in the Chicago area, with no plans on slowing down. We have a unique approach to our success. We combine leading technical automation and tools, operational processes and effective training with super-talented XLnetters and grade-A leaders. We provide solutions and deliver results to our companies making them loyal customers. We provide services you will be proud to represent for a company you will be proud to represent.
*Why XL.net?*
We are an exciting, team-oriented organization with immense opportunities for growth. XL.net is always working hard to hire the most talented, team-oriented people and we work even harder to retain them. We provide a competitive salary and bonus structure, profit sharing, amazing benefits and an awesome team atmosphere. Our business is growing rapidly, and we are looking to add super-talented candidates who will thrive and contribute to our evolution, while aligning with the values we instill: integrity, world-class customer service, and the drive to achieve goals together!
*What would make us even more successful?*
XL.net is looking for an awesome XL Technology Officer (XLTO) to join our team. This is a full-time position supporting small and medium-sized businesses throughout the Chicagoland area.
A well-operating team delights customers with accurate, prompt, and proactive service. The role of the XLTO is ensuring lasting relationships with our client’s owners and stakeholders to facilitate business growth through the strategic alignment of technology.
The XLTO works closely with the System Analyst team, Service Desk team, project teams, and clients to ensure business objectives and technology remain aligned.
*Our Vision*: Striving to build a culture that is continuously improving our clients’ productivity
*Our Core Focus*: Enabling and accelerating innovation in SMBs to solve and change the world
*Our Culture*: Customer satisfaction, teamwork, and personal growth
*Our Benefits*
* Starting salary of $80,000+
* Health, vision, and dental insurance
* AFLAC coverage (100% company-paid for employee)
* Life insurance
* Disability & life coverage
* 401(k) with company match up to 6%
* Profit sharing plan
* Certification reimbursement
* Limitless growth opportunities
* Work with experts
*Individual Responsibilities*
* Manage a dedicated book of business from onboarding through quarterly and annual reviews.
* Build and maintain strong relationships with client owners, stakeholders, and C-level executives.
* Ensure clients’ technology aligns with their business goals and corporate objectives.
* Establish and communicate long-term IT strategies and technology roadmaps for clients.
* Conduct regular technology alignment meetings with clients and internal teams.
* Create, review, and explain Scopes of Work (SOWs).
* Recommend strategic technology solutions aligned with client business needs.
* Coordinate with System Analysts, Service Desk teams, and project teams to ensure successful execution of initiatives.
* Take ownership of client concerns, escalations, and strategic initiatives.
* Represent client interests internally and advocate for successful outcomes.
* Manage vendor relationships and third-party technology providers as needed.
* Maintain proactive communication regarding action items, recommendations, and next steps.
*Technical Qualifications*
* Minimum of 5 years of experience providing SMB technical and business guidance
* Broad knowledge of IT best practices within the SMB market
* Experience working directly with C-level executives
* Experience establishing long-term IT strategy
* Working experience with Microsoft Windows Servers and desktop environments
* Working experience with networking, switching, storage, firewall, and virtualization technologies
* Vendor management experience
* Valid driver’s license and reliable transportation
* Authorization to work in the United States
*Skills*
* Strong relationship-building and communication skills
* Excellent verbal, written, presentation, and customer service skills
* High attention to detail while working in a fast-paced environment
* Strong problem-solving and strategic thinking abilities
* Ability to work both independently and collaboratively within a team environment
* Ability to manage multiple client relationships and priorities effectively
* Desire to continually learn new technologies and improve skill set
Pay: From $80,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Retirement plan
* Vision insurance
Work Location: Remote
Sprachkenntnisse
- English
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