Jobbörse
Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.- Ähnliche Jobs zu: Account Director
Account Director
TeleperformanceCramlington
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceNewcastle upon TyneThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceDurhamThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceBlythThe RoleWe are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvemen
Account Director
TeleperformanceAshingtonThe RoleWe are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvemen
Account Director
TeleperformanceBlythThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceSunderlandThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceGatesheadThe RoleWe are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvemen
Account Director
GallagherWest MallingIntroduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pur
Senior Director, Operations (Senior Account Director)
ABM IndustriesMountain View
ABM has an exciting new opportunity for a Senior Account Director. The Senior Account Director will be responsible for managing a national account team supporting a high tech client portfolio and mana
Account Director Defence
Brunswick Group GmbHBerlin
Account Directors produce high quality advisory documents demonstrating a deep understanding of clients and issues. You will be regularly providing advice and analysis to clients, and developing an a
T-Mobile Account - Network Sales Director
Samsung Electronics Co., Ltd.United StatesPosition SummaryHeadquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, hom
Regional Account Director - GPOs & Strategic Partners (Remote - TX)
ExelixisFremontSUMMARY/JOB PURPOSE(Basic purpose of the job): This highly collaborative position will report to the Executive Director, GPO and Strategic Partners/Specialty Sales operation and will be responsible fo
Maintenance Director
Glens Falls CenterQueensburyGlens Falls Center is hiring a Director of Maintenance in Glens Falls, NY.We now offer Daily Pay through a trusted third-party provider giving you faster access to your earningsDuties Include:Responsi
Director, Operations
Breakthru Beverage GroupSt LouisAre you a current Associate? To be considered, you must submit your application through the internal Career Portal (Jobs Hub). Click here to access. Time Type:Full timeRemote Type:Job Family Group:Mar
Director, Nursing
Wellstar Health SystemAustellHow would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is s
Lifestyle Director
Resort Lifestyle CommunitiesUnited StatesJoin Our Mission At Resort Lifestyle Communities (RLC), serving seniors isn’t just a job, it’s a calling. When you join our team, you become part of a close-knit, servant-hearted community guided by o
Director of Sales
Hampton Inn Albany - Western Ave/University AreaAlbanyHampton Inn Western Ave is looking for a Sales Manager to join our team! We’re seeking a dynamic and results-driven Sales Manager to lead ongoing sales efforts in Schenectady, NY. The ideal candidate
Director of Maintenance
Warren CenterQueensburyWarren Center is hiring a Director of Maintenance in Queensbury, NY!We now offer Daily Pay through a trusted third-party provider, giving you faster access to your earningsDuties Include:Responsible f
Director of Sales
La Quinta New Orleans DowntownLouisianaCompensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of mo
Executive Director, Biostatistics
ExelixisFremontSUMMARY/JOB PURPOSE:Leads the biostatistics function in developing statistical strategy, design, and analyses for conducting clinical trials in all phases for multiple compounds. Understands at a deep
Preschool Center Director
The Learning ExperienceBee CaveBenefits: Bonus based on performance Paid time off Training & development Role: Preschool Center DirectorJoin the fastest-growing Academy of Early Education in the nation where "Happy Ha
Social Services Director
Springs Village Care CenterColorado SpringsSprings Village Care Center is seeking a dedicated and compassionate Social Services Director to lead our social services team. The ideal candidate will be responsible for overseeing the planning, coo
Private Capital Director
BDO UKLondonIdeas | People | TrustWe’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.We work with the c
Medical Director (Physician)
VitalCore Health StrategiesKenoshaJoin the VitalCore Team in Wisconsin! We’re people who are fueled by passion, not by profit. VitalCore Health Strategies (VCHS), an industry leader in Correctional Healthcare has an opening for a PR
Account Director
- Cramlington, England, United Kingdom
- Cramlington, England, United Kingdom
Über
The Role
We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.
Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.
Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:
- Client Satisfaction
- Clear and transparent internal financial awareness
- Strong governance
- Management of account managers (where applicable)
- Delivery of gross margin commitments
Responsibilities
- Senior day-to-day client contact
- Financial forecasting
- Input top line sales and direct costs taken from operations into contribution reporting where applicable
- Tracking budget vs actual
- Monthly GM tracking
- Full action plans where GM falls below target
- To identify Farming & Growth opportunities and pass these to the VP Client Services
- Ensuring clear communications between the client and internal stakeholders
- Contractual commitments and deliverables
- Contract Change Notes / Variations
- Strong governance – ensuring a clear audit of decisions
- Driving continuous improvement agenda, working in partnership with TP Digital colleagues
- Overseeing production and accuracy of MI
- Invoicing and accounts receivable / aged debt
- Working with Operations on tactical delivery / decisions of the account running
- Weekly, Monthly and Quarterly review packs
- Delivery of weekly, monthly and quarterly business reviews
- Monthly / quarterly KSAT dip checks
- Implementing client account plans
- Change control
Candidate criteria - what we are looking for:
Experience
- Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
- Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
- Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
- An understanding of the metrics used and the pricing structure in operation within the contact centre environment
- Experience of financial forecasting and invoicing
- Competencies and specific skills
- Solid understanding of how Account Management can influence achievement of business objectives
- An understanding of how to work proactively and positively in partnership with both operations and client priorities
- Excellent professional interpersonal skills.
- The ability to build rapport and trust with clients and colleagues.
- The ability to understand and communicate client requirements with a clear, positive and customer-focused message
- Ability to influence and negotiate with others
- High level of numeracy and literacy
- Committed, enthusiastic, positive, resourceful and resilient
Sprachkenntnisse
- English
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.