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Senior Desktop Support EngineerContinuServe Talent Acquisition & Organizational Development Services • Greenwood Village, Colorado, United States
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Senior Desktop Support Engineer

ContinuServe Talent Acquisition & Organizational Development Services
  • US
    Greenwood Village, Colorado, United States
  • US
    Greenwood Village, Colorado, United States
Jetzt Bewerben

Über

Purpose of the Job The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on‑site at a client location five days per week, with additional support provided via remote access as needed. This role supports the client’s operational and technology needs and provides exposure to enterprise‑level systems and solutions.
Responsibilities
Provide day-to-day support of desktop, laptops, printers, networks, and servers
Support the client’s IT infrastructure both remotely and on‑site
Work with vendors to resolve technical problems with desktop computing equipment and software
Work closely with Managers, Service Coordinators, and other Engineers to meet service‑level commitments and provide world‑class customer service
Troubleshoot and resolve network and system issues, on‑premise or remote
Positively and professionally represent the face of the company within the client environment
Other duties as required
Qualifications (Knowledge, Skills, and Abilities)
5+ years’ experience supporting and troubleshooting Windows‑based networks and endpoint devices
3+ years’ experience programming and troubleshooting firewalls and switches, including Meraki and Ubiquiti
Experience installing Windows software, patches, and updates, as well as third‑party applications and desktop encryption
Experience managing and administering telecommunications systems is required
Demonstrated ability to manage multiple projects, deadlines, and priorities in a dynamic work environment
Experience supporting enterprise‑level, server‑based applications in a service desk or call center capacity is required
Advanced proficiency with the Microsoft Windows Server family, including but not limited to Active Directory, Group Policy administration, Intune, and IIS, is required
Familiarity with macOS and related Apple devices
Self‑motivated and able to work with limited supervision
Strong verbal and written communication skills
Positive attitude with strong customer service skills
Ability to work on‑site at a client location five days per week
Desire to learn and support the latest technologies
Experience
5+ years’ experience working in information technology is required
A.A. degree or equivalent experience in information systems or a related field preferred
Microsoft certification(s) a definite plus
Job Type & Pay Full‑time
Pay: $65,000–$80,000, commensurate with experience.
Benefits Comprehensive benefits package including paid time off, paid holidays, 401(k), and health insurance coverage, including medical, dental, vision, and life insurance.
Physical Demands This position requires daily use of fingers, talking, sitting, listening, and vision. Equipment used includes, but is not limited to: computers and keyboards, calculators, writing utensils, paper, and telephones. On a frequent basis, employee must be able to lift up to 40 pounds.
Working Conditions & Environment The employee must be able to work on‑site and attend client meetings and conferences, which may occur outside of standard work hours. Occasional travel to other ContinuServe locations or for company meetings with global teams may be required.
Equal Opportunity Employer ContinuServe is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law.
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  • Greenwood Village, Colorado, United States

Sprachkenntnisse

  • English
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