Call Center Team Lead

At Window Nation, we're transforming homes and creating exceptional customer experiences across the country. With nearly 20 years of success, operations in 40+ markets, and recognition as one of the nation's largest specialty remodeling companies, we're growing fastand we're looking for leaders who thrive in a performance-driven environment.

If you're an experienced call center leader who knows how to coach people, improve performance, and deliver measurable results, we'd love to meet you.

As a Call Center Team Lead, you'll lead a team of 10+ inbound and outbound Call Center Agents responsible for generating qualified appointments for our sales organization. Your success will be measured by your ability to develop your team, improve key performance metrics, and create an engaging, accountable culture where people perform at their best. This is an excellent opportunity for a motivated leader looking to make an immediate impact while growing with a company that promotes from within.

What You'll Do:

• Lead, coach, and develop a team of 10+ Call Center Agents
• Drive performance by monitoring KPIs, providing real-time coaching, and fostering accountability
• Manage inbound and outbound call activity to maximize appointment generation
• Oversee appointment scheduling across multiple markets
• Review lead quality and make qualification decisions based on established criteria
• Ensure accurate customer and lead data within company systems
• Resolve escalated customer interactions professionally and efficiently
• Deliver ongoing coaching and facilitate bi-weekly team training sessions
• Support new initiatives, process improvements, and motivational programs
• Identify opportunities to improve team performance and operational efficiency

What We're Looking For:

• High school diploma, GED, or equivalent
• 13 years of experience leading or supervising a call center, inside sales, appointment setting, or other high-volume customer contact team
• Proven ability to coach employees and improve performance
• Strong communication, organizational, and problem-solving skills
• Comfortable working in a fast-paced, metrics-driven environment

• Proficiency with Microsoft Office
• Experience using Salesforce or other CRM platforms
• Analytical mindset with the ability to interpret performance data and make informed decisions
• Ability to manage multiple priorities while maintaining attention to detail
• Positive, hands-on leadership style that inspires accountability and results

Why Window Nation?

At Window Nation, growth isn't just part of our businessit's part of our culture. We invest in our people through ongoing development, leadership opportunities, and a collaborative environment where high performers are recognized and rewarded.

When you join Window Nation, you'll find:

• A growing national company with opportunities for career advancement
• A collaborative, high-energy team environment
• Leadership that values development, accountability, and continuous improvement
• The opportunity to make a direct impact on business results while developing future leaders

Compensation: $53,000$57,000 annually, plus bonus structure

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.