Service Advisor

SouthWest Nissan, a proud member of the Gilchrist Automotive Group, is seeking a highly motivated and customer-focused Service Advisor to join our professional service team. The Service Advisor plays a key role in delivering an exceptional customer experience by serving as the primary liaison between customers and the service department.

• Greet customers in a professional and courteous manner, ensuring a positive first impression.
• Accurately identify and document customer service needs and concerns.
• Clearly communicate recommended maintenance and repair services, pricing, and estimated completion times.
• Coordinate with service technicians to ensure timely and efficient vehicle repairs.
• Provide regular updates to customers on the status of their vehicles.
• Review completed service work with customers and ensure satisfaction prior to delivery.
• Maintain accurate records in accordance with dealership and manufacturer standards.

• Prior experience in automotive service advising or a related customer service role preferred.
• Strong interpersonal and communication skills with the ability to explain technical details in a customer-friendly manner.
• Proficiency with dealership service management systems.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A valid driver's license with a clean driving record.

• Competitive compensation plan (base salary plus commission/bonus opportunities).
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid vacations.
• Employee discounts on vehicles, parts, and service.
• Ongoing training and opportunities for professional growth.

SouthWest Nissan is dedicated to providing our customers with outstanding service and care. As part of the Gilchrist Automotive Group, we are committed to excellence, integrity, and developing long-term relationships with both our customers and employees.