Inside Sales Account Manager
Treston USA
- Canton, Ohio, United States
- Canton, Ohio, United States
Über
ESSENTIAL DUTIES AND RESPONSIBILITIES
Process Quote Requests:
Handle quote requests from representatives, dealers, and direct sales channels promptly and accurately.
Prepare and submit quotes based on pricing guidelines and customer specifications.
Maintain CRM Data:
Update and maintain CRM (Customer Relationship Management) system with accurate information on leads, prospects, customers, and quote details.
Ensure all interactions and transactions are documented correctly for future reference.
Assist inside sales coordinators with backup support and data entry tasks as needed.
Collaborate closely to ensure seamless operation of inside sales activities.
Customer Assistance (Pre and Post Order):
Aid customers with pre-order tasks such as order entry, assigning correct representative codes, and verifying product availability.
Handle post-order tasks including expedite requests, change orders, and resolution of customer service issues like freight damage, missing items, and quality concerns.
Address customer inquiries related to assembly or technical questions, proof of delivery, and other service-related queries.
Support Reps and Dealers:
Assist representatives and dealers with inquiries regarding standard products, utilization of the company website, and pricing information.
Provide necessary support to ensure efficient sales processes and customer satisfaction.
Collaborate with the Sales Application Manager as required, contributing to project-specific tasks or initiatives.
Support in preparing documentation or coordinating activities to facilitate smooth project execution.
Compliance and Safety:
Adhere to all company operating policies, procedures, and safety protocols.
Follow established plans and programs to maintain a safe and productive work environment.
SUPERVISORY RESPONSIBILITIES • (Information not provided.)
QUALIFICATIONS
At least two (2) years inside sales and/or customer service experience required.
At least five (5) years data entry experience required.
Excellent communication skills, both verbal and written.
The job will require working with remote employees; chat and web meetings will be required.
Proficiency in Microsoft Office (i.e., Word, Excel, and PowerPoint) applications, Internet, and (Outlook) electronic mail.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Technical aptitude to understand product specifications and assembly processes.
Ability to work independently and collaboratively in a team-oriented environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ADDITONAL INFORMATION
This position may require occasional travel or flexibility in work hours to accommodate company needs.
Competitive compensation package including base salary, commission structure, and benefits.
EQUAL OPPORTUNITY EMPLOYER Treston IAC is an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, disability, or veteran status.
REQUIRED ATTRIBUTES AND REASONING ABILITY
Ability and willingness to consistently prioritize projects and assignments to meet deadlines effectively.
Eagerness and capability to learn details about IAC products.
Capacity and willingness to work autonomously with minimal supervision.
Proficiency in interpreting, analyzing, and evaluating various instructions presented in written, oral, diagrammatic, or schedule formats.
Exceptional organizational skills and the ability to perform effectively in a multitasking environment.
LANGUAGE SKILLS Demonstrated proficiency in effectively communicating, cooperating, and collaborating with employees at all levels, as well as vendors, dealers, distributors, and representatives.
CERTIFICATES, LICENSES, REGISTRATIONS None required.
PHYSICAL DEMANDS The physical requirements outlined here are indicative of those necessary for an employee to effectively fulfill the essential duties of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform these essential functions. During the course of performing job duties, the employee regularly engages in sitting, seeing, talking, and hearing. Additionally, the employee frequently uses their hands to manipulate objects and occasionally walks and reaches with their hands and arms. On occasion, the employee may need to lift and/or move objects weighing up to ten (10) pounds.
WORK ENVIRONMENT The descriptions of the work environment provided here reflect typical conditions encountered by employees while carrying out the essential functions of this role. Reasonable accommodation can be arranged to facilitate individuals with disabilities in performing these functions.
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Sprachkenntnisse
- English
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