Director, Client Partner Experience

The Director, Client Partner Experience has primary accountability for an assigned portfolio of client accounts, including service delivery, client satisfaction and retention, revenue generation and profitability. This role serves as a key people leader with responsibility for contributing to building and supporting a culture of inclusion and high team member engagement.

Essential job functions include conducting regular visits to clients in assigned portfolio, ensuring direct resolution of client issues and involving other team members as appropriate, developing strategic client retention initiatives, partnering with global customer experience teams to ensure service excellence, and participating in the acquisition of new clients.

Education: Bachelor's degree in marketing, Business Administration, Real Estate, or related field required.

Training and experience: 7-10 years' progressive growth in the relocation industry and a minimum of two years account management experience in a relocation management company. Broad knowledge of relocation industry and deep knowledge of the Company's service offerings and client relationship management processes.

Work/physical environment: Office setting and/or home office work environment. Team members must be able to operate standard office equipment. Team members spend a substantial amount of time working on the computer, on the phone speaking with customers and working under deadlines. In addition, team members must be able to travel independently for company business as required/requested. Must be able to manage at least ten pounds of luggage without assistance.

Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct.