Supervisor, Operations

Location-Dade City, FL

Hours-7a-7p

General Description

The Supervisor of Clinical Operations oversees and supports the day-to-day clinical and front-office operations of assigned health center(s). This role monitors workflow, ensures adequate supplies and functional equipment, and supports care team members in delivering efficient, high-quality patient care.

The Supervisor of Clinical Operations collaborates closely with the Office Manager and senior leadership on staffing, onboarding, performance management, and escalated operational matters. This position is responsible for maintaining smooth clinical operations, supporting patient flow, and promoting a positive, mission-driven work environment.

Essential Duties & Responsibilities

Provide frontline operational support to clinical staff, front desk staff, and care team members, including real-time education on processes and workflows

Manage daily clinical operations and workflow for assigned centers, serving as a key resource for the care team

Oversee onboarding, training, and assimilation of new care team members

Participate in hiring and partner with clinical leads and senior staff to develop onboarding plans

Manage daily performance, team dynamics, and employee engagement; address patient concerns and promote effective communication

Provide oversight of clinical operations and distribute daily work equitably; coordinate staffing coverage as needed

Engage care teams for feedback and identify opportunities for operational improvement

Audit clinical and operational procedures to ensure efficiency and compliance with organizational policies

Monitor patient flow and communicate disruptions to care team members to minimize delays

Demonstrate strong customer service skills when interacting with patients, families, and visitors

Contribute to the development and execution of goal-based operational projects

Promote community give-back initiatives and foster team engagement around Premier's mission

Adhere to patient care standards and Premier's core values to deliver a best-in-class patient experience

Drive departmental goals and participate in Quality Improvement / Quality Assurance (QI/QA) initiatives

Perform other duties as assigned

Supervisory Responsibilities

Direct supervision of clinical leads and office personnel, including daily oversight and performance management

Knowledge, Skills & Abilities

Basic understanding of healthcare administration and Federally Qualified Health Center (FQHC) operations

Demonstrated experience leading teams or operational projects

Strong problem-solving skills and ability to work independently

Knowledge of practice management systems, EHRs (Epic preferred), and Microsoft Office applications

Ability to effectively communicate processes and expectations to care team members and patients

Approachable leadership style with compassion, empathy, and professionalism

Strong organizational and time-management skills

Excellent verbal and written communication skills

High ethical standards, integrity, and commitment to confidentiality

Alignment with Premier Community HealthCare Group's mission, vision, and values

Qualifications

High School Diploma or GED required

Minimum two (2) years of experience in a healthcare setting, preferably in an outpatient or physician office environment

Prior supervisory or lead experience preferred

Ability to obtain and maintain Epic certification and annual compliance training

Working Conditions & Physical Requirements

Ability to lift 20 lbs. regularly and 3050 lbs. occasionally

Ability to sit for extended periods

Ability to travel to all Premier sites for coverage, meetings, or operational support

Direct exposure to computer screens

Possible exposure to contagious or infectious diseases

Background Screening Requirement:

This position requires a Level 2 background screening through the Florida Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse.

Applicants may review information regarding the background screening process, disqualifying offenses, and applicant rights by visiting the AHCA Background Screening Education and Awareness webpage:

https://info.flclearinghouse.com