Service Advisor

At Whiteface Ford, we believe a dealership should be more than just a place to work. We've built a culture centered around teamwork, family, community involvement, and taking care of the people who help make this dealership successful. From employee appreciation events and Christmas bonuses to community cookouts and local outreach programs, we invest heavily in both our employees and the community we serve.

We are currently looking for a motivated, professional Service Advisor to join our growing team.

Why Whiteface Ford?

Aggressive pay plan designed to reward high performers Strong earning potential with consistent workflow and customer traffic Health, dental, and vision insurance Matching 401(k) Paid time off and sick leave Flexible scheduling options Christmas bonuses and employee appreciation events Family-oriented culture that values work-life balance Advancement opportunities within a fast-growing dealership Strong support from management, parts, and technician teams Stable customer base and rapidly growing service department Be part of a dealership with over 400,000 social media followers and national visibility in the automotive industry

At Whiteface Ford, we do more than sell and service vehicles. We support our schools, our community, and our people. Whether it's feeding local teachers and students, hosting employee and family events, or building a team environment people genuinely enjoy being part of, we believe culture matters.

What we are looking for

We are not looking for someone to simply fill a chair. We are looking for someone who communicates exceptionally well, stays calm under pressure, and understands the importance of keeping customers informed throughout the repair process.

One of the biggest ways we separate ourselves is through communication and customer experience. Our advisors are expected to proactively update customers, solve problems quickly, and make sound decisions that benefit both the customer and the dealership.

We are not a micromanagement-style dealership. We want self-motivated individuals who can think critically, adapt quickly, and take ownership of their responsibilities without needing constant supervision.

The right candidate will be: A strong communicator Organized and proactive Comfortable making fast, sound business decisions Able to handle high-pressure situations professionally Team-oriented but independently driven Focused on customer experience and long-term relationships Hungry for growth and advancement

Responsibilities

Greet customers promptly and professionally Accurately document customer concerns and vehicle symptoms Maintain consistent communication with customers throughout the repair process Coordinate with technicians and the parts department to ensure efficient workflow Prepare accurate estimates for parts and labor Recommend maintenance and repairs based on vehicle condition and manufacturer recommendations Review completed work with customers and explain charges clearly Assist with loaner vehicle coordination when needed

Qualifications

Previous dealership Service Advisor experience required 3-5 years Ford dealership experience is a plus Strong communication and customer service skills Ability to thrive in a fast-paced environment Strong organizational and computer skills Professional appearance and demeanor Ability to learn new technology and dealership systems

If you are looking for more than just another dealership job and want to work somewhere that values its employees, invests in its people, believes culture matters, and rewards high performers, we'd love to talk with you.