Surveillance OperatorTreasure Island Resort & Casino • Ellsworth, Maine, United States
Surveillance Operator
Treasure Island Resort & Casino
- Ellsworth, Maine, United States
- Ellsworth, Maine, United States
Über
Pay Rate: $25.00 an hour
SUMMARY : Responsible for identifying thefts, fraud, or suspicious activity that may threaten organizational resources or compromise the safety of the guests or team members. Ensures a high level of guest service consistent with departmental guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitor all facilities within Treasure Island Resort & Casino, including gaming areas and back of house operations for the detection and video recording of illegal or unusual activities such as cheating, theft, embezzlement or other activities which may be suspicious or threatening to guests or team members
- Monitor all gaming-related areas including Table Games, Slots, and Cash Services for potential cheating activity, advantage play and illegal activity
- Oversee and verify large payouts by the Casino such as jackpots and bingo payouts
- Follow established procedures and immediately notify the Surveillance Director, appropriate departments or law enforcement authorities upon detection of suspicious activities or irregularities
- Create detailed, accurate reports and maintain a daily log of activities observed and / or reported to Surveillance
- Maintain professional and effective communication with all public service officials and internal department representatives
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- High School Diploma/GED or equivalent experience
- 1 year of surveillance-related experience, related schooling, or military experience
- Must be 21 years or older
Preferred:
- 2 year degree in related field
- Prior investigation experience
- Loss prevention experience
- Prior casino experience
Skills
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Proficiency in Microsoft Office (Word, Excel and Outlook) and other gaming related or Surveillance-related software
- Excellent written & verbal communication skills
- Above average math skills
- Excellent writing, analytical thinking, and verbal communication skills
- Proven typing speed of at least 50 words per minute with accuracy
Abilities
Required:
- Ability to work fast and efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with coworkers and management in a professional and courteous manner
- Ability to independently complete multiple tasks in a professional manner
- Ability to independently manage and complete multiple tasks under pressure in a professional manner
- Ability to remain focused for extended periods of time
REQUIRED TRAINING
- Treasure Island guest service training
- Successful completion of internal Surveillance basic training course
- Department orientation including training on specialized surveillance equipment and techniques
- Any position-related training as determined by department director
PHYSICAL DEMANDS
- Must be able to sit for long periods of time with moderate amounts of walking and standing
- Must be able to occasionally lift up to 25 pounds
- Must have manual dexterity necessary to manipulate surveillance equipment
- Must be able to perform repetitive hand and wrist motions
WORKING ENVIRONMENT
- Work is primarily performed in administration building but may require going onto the gaming floor, which includes exposure to flashing lights, frequent loud noises, and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Extensive computer use
- Occasionally must deal with angry or hostile individuals
Sprachkenntnisse
- English
Hinweis für Nutzer
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