EXECUTIVE HOST

divh2Job Summary/h2pIn this role, you will develop strategic relationships with customers by having a comprehensive understanding of casino systems, casino sales; as well as overall understanding of converting sales activities into casino trips with a seamless hand-off to the on-property service team./ph2How You Will Create the Extraordinary/h2ulliResponsible for developing and maintaining coded player blocks through direct mail, email, telemarketing, and leveraging databases./liliActively participates in telephone solicitation and coordinates personalized direct mailings for assigned markets./liliEnsures seamless hand off of guest pre-trip itinerary for flawless on-property execution by VIP Hospitality Team./liliFully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty./liliResponds to and consistently meets the needs of coded customers./liliSupports and cultivates new ideas and methods to deliver business solutions./liliIdentifies ways to increase efficiency or improve product or service./liliClearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business./liliPrepare project plans that aid in moving projects forward./liliMust demonstrate strong knowledge of casino systems (LMS, CMS, SALESFORCE, EMS, SCHEDULER, TICKET SAGE, etc.)/liliOpen to outside employees/ outside vendors shadowing and answering any pertinent department information./liliFully knowledgeable of all happenings on property and in the market./liliDemonstrate mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes./liliActively participate in all department and company initiatives to drive sales and revenue./liliDemonstrate a willingness to teach, mentor, train and share information with the team./liliDevelop skills to handle increasingly complex matters./liliComplies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy./liliPolitely gives consistent, timely and accurate information and finds answers when unsure for customers as well as co-workers./liliProjects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation./liliHas the ability to multitask and prioritize in a fast-paced environment./liliSales Excellence: Leveraging sales techniques to maximize performance./liliPassion for Service: Internally motivated to graciously serve, delight and build player loyalty; as well as service and assist co-workers./liliDrive: Harnessing energy and passion to excel./liliCustomer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world./liliInfluence: Engaging and assisting others to succeed./liliProfessional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness./li/ulh2What You Will Need/h2ulliOne to three years of hospitality or sales experience (Experience with luxury brands preferred)./liliHigh School diploma or equivalent./liliAbility to think independently in making decisions to maximize customer service experience and program profitability./liliAbility to effectively manage time and perform multiple tasks simultaneously, including assisting fellow Casino Sales Executives./liliMust have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences./liliExcellent interpersonal skills are required./liliMust have excellent oral and written communication skills./liliMust be able to listen and respond to visual and aural cues./liliAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business./liliMust be able to obtain an Indiana gaming license./liliMust have manual dexterity and coordination to operate office equipment to include but not limited to: 10 key adding machines, PC computers, telephone/headset, fax machine, photocopy machine./liliMust be able to work in moderate to loud noise conditions./liliMust be able to make telephone calls for extended periods (minimum 60+ calls/day)./liliMust be able to lift up to 15 pounds./liliMust be able to move in and around the Casino/Hotel/Mall areas./liliMust be able to tolerate areas containing secondhand smoke./liliMust be able to work for long periods of time, under fluorescent lighting./liliMust be able to work at a desk for the majority of the day, in a seated position./liliMust be able to spend the majority of the day working off computer monitors and operating a keyboard./liliAlthough the majority of the position will be spent seated at a desk, there will be occasions where a candidate must be able to remain on ones feet for long periods of time, and/or walk long distances./liliMust be able to travel as needed./li/ulh2Job Info/h2ulliJob Identification 84267/liliJob Category Sales and Marketing/liliJob Schedule Full time/liliLocations Horseshoe Indianapolis (On-site)/li/ul/div